Steam Handles Close to 50,000 Refund Requests Per Day
Gamsindustry.biz has reported that as of May 4th, 49,119 refunds were requested within a 24 hour period. The Steam support page says that all of these requests are dealt with between 1.35 hours and 1.53 days. Considering the number of requests that go through on a daily basis, it’s quite impressive that they can all be dealt with so quickly.
Refund requests outnumber all other requests that Steam receives combined, which total at 16,535. Of this number, 12,366 are listed as requests regarding account security and recovery, 2,211 are filed under technical support, and 1,776 are attributed to purchase and billing support. It’s pretty insane that refund requests alone triple the combined number of requests that Steam receives in all other areas.
If you want to take a look at the numbers for yourself, you can head over to Steam’s support page which lays everything out nicely with some handy charts. It’s interesting to get a look at just how Steam users utilize the many services that Valve offers.
Posted:
Related Forum: PC Gaming Forum
Source: http://www.dualshockers.com/steam-handles-close-50000-request-refunds-per-day/
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Comments
MikssPosted:
I mean this process could be completely automatic with a simple algorithm.
If the person has made the purchase withing the last 2 weeks, only played less than 2 hours and passes the few other rules on their refund policy, just automatically refund it.
If the person has made the purchase withing the last 2 weeks, only played less than 2 hours and passes the few other rules on their refund policy, just automatically refund it.
YokePosted:
Damn thats an insane amount of requests. Steams customer service has never given me problems
DeftonesPosted:
Halo Well damn, Xbox would have the same if they allowed them haha
I would imagine there's to be lower because they usually have discs whereas Steam rarely have discs.
IlcamorristaPosted:
Youve lost a lot of money there. Dont think those customers will come back regardless of the refund.
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