Purchased a buggy game? You're allowed a refund in the UK!
Should people start using the law to demand their rights thus forcing developers and publishers to complete their games before selling them or should, as so many seem to do, we continue to be apathetic and just consider ourselves lucky that we have an internet connection that allows us to download fixes and patches.
Owners of buggy or glitchy video games are entitled to a full refund, Trading Standards has said on record.
Rules state that all goods should be of "satisfactory quality" it's said, which means (at launch at least) you should be entitled to your Black Ops PS3 and Fallout: New Vegas money back.
Speaking in a recent interview, Joint Lead Officer Sylvia Rook from the Trading Standards Institute said: "When consumers buy goods their rights are always against the retailer, so if there is a problem with a game, the consumer should return it to the retailer.
"The Sale of Goods Act 1979 (as amended) states that goods should be of satisfactory quality, fit for their purpose and as described. If the game is faulty, then the consumer should be entitled to a refund from the retailer (although it is not unreasonable for the retailer to return it to the manufacturer in order to ensure it is, indeed, faulty and it is not operator error, or a problem with the consumer's computer)."
Rook added that gamers wanting a refund should stop using the game immediately, otherwise they may only be entitled to claim for damages.
"If consumers wish to exert their statutory rights, they should stop using the game immediately as if they continue to use it they might lose the right to reject it and might then be entitled only to damages," Rook said.
"If the consumer wishes, they can also request a repair or replacement, but they don't have to accept this if they do not want to."
Posted:
Related Articles
Comments
AdrixnPosted:
Well i went to trade in mw2 they said that law didnt exist and if it did i would need proof od purchase and i dont have the recipt :(
BuncezPosted:
When did the 'Act' get ammended or did min do some research?
If this really wanted to catch on a scare developers they really gotta change the laws in America as well, still a start though
If this really wanted to catch on a scare developers they really gotta change the laws in America as well, still a start though
TTGBoiPosted:
TTG_INaathyx *A Man Walks In To A Shop With Black Ops*thats something i was just thinking about lolz
The Man: I Want A Refund For This Game Please.
Store Assistant: Why Would That Be?
The Man: There's A Glitch In It.
Store Assistant: I'm Sorry Sir Bu-
The Man: Have You Even Been On TTG Lately?!?!
Store Assistant: WTF Is That?
The Man: Something That Your Not Hard Enough To Go On...
Store Assistant: So What's On This TTG Site Then?
The Man: It Says That You Should Give Me A Refund If There's A Glitch In It! Under The Sale Of Goods Act 1979 You Shou-
Store Assistant: Ok! Ok! Have The Refund!
*Man Takes Refund And Walks Off And He Mutters Out*
The Man: What A Great Profit That Was. I **** Hate Black Ops..
Latest Downloads
- 01. What the Car?: SaveGame (Game completed 83%) [v15692787](0)
- 02. Fallout 2: SaveGame(0)
- 03. Ben and Ed: SaveGame (all levels open, bonus levels, Bencalypse)(0)
- 04. Double Dragon Gaiden: Rise Of The Dragons - SaveGame (100% completion)(1)
- 05. Metro: Last Light - SaveGame (to get the achievement Specialist)(0)
- 06. Frogun Encore: Game Save (The Game done 101%)(0)
- 07. Warhammer 40000 space marine 2 saves(12)
- 08. Lollipop Chainsaw RePOP: SaveGame (100%, everything is open)(0)
- 09. Dead Space 2 - Save Game (The Game done 100% on impossible difficulty) [1.1](1)
- 10. God of War: Ragnarok - SaveGame (near the dwarven shop, after the prologue, NG+)(3)
- 11. dead rising 2 case zero save xenia(1)
- 12. My Summer Car: SaveGame (Grandpa's Old Satsuma)(0)
- 13. WALL-E: Savegames (The game is 100% complete)(1)
- 14. S.T.A.L.K.E.R Shadow of Chernobyl - SaveGame (The Monolith's secret Quest) [1.0006](0)
- 15. Shadows of War 100% Percent complete - GAMES PASS(1)
Latest Tutorials
- 01. PS3 HEN - Audio via a USB headset.(119)
- 02. Stumble Guys | Social Butterfly Achievement(86)
- 03. Last Days of Lazarus Achievement Walkthrough (Xbox/PS)(1,336)
- 04. EDENGATE: The Edge of Life - 100% Trophy/Achievement Guide(1,642)
- 05. Sherlock Holmes Chapter One | Walkthrough | No Commentary(1,354)
- 06. Morbid: The Seven Acolytes | Full Game Walkthrough(2,092)
- 07. Adam Wolfe | Full Game Walkthrough | No Commentary(1,452)
- 08. ALFRED HITCHCOCK: VERTIGO - 100% Walkthrough(1,690)
- 09. SHERLOCK HOLMES THE AWAKENED | Walkthrough | No Commentary(1,201)
- 10. Space Roguelike Adventure | Guide - Cheat Code!(1,401)
- 11. DETECTIVE Stella Porta Case | Trophy & Achievement Guide(1,103)
- 12. Tunic 100% Platinum Walkthrough | Trophy & Achievement Guide(1,704)
- 13. Outbreak: The Nightmare Chronicles Achievement Walkthrough(1,360)
- 14. Full Void 100% - Trophy & Achievement Guide(1,306)
- 15. Outbreak: Lost Hope #Xbox Achievement Walkthrough(2,070)
"Purchased a buggy game? You're allowed a refund in the UK!" :: Login/Create an Account :: 18 comments