"New players begin with access to a limited set of game modes, heroes, and some other restrictions to onboard them more gradually. The first phase of our new FTUE rapidly unlocks all the game modes and the ability to chat in-game, and the second phase unlocks all the original Overwatch heroes over the course of approximately 100 matches," the blog post reads.
While some newcomers might be frustrated by these barriers, the FTUE approach is not just meant to help newcomers; it's also meant to be an impediment to those that would try to disrupt the overall experience. Blizzard hopes that by locking things like chat and Competitive behind these barriers, it will make disruptive players less interested in the game, and it will also give Blizzard "the chance to identify suspicious accounts before they enter other game modes." Blizzard is quick to point out that, with the exception of Competitive, "most FTUE restrictions are lifted while in a group, so new players can team up with their friends at any time to play almost any game modes."
It remains to be seen whether these plans will benefit the overall game, but fans can see for themselves when Overwatch 2 releases on October 4th on Nintendo Switch, PlayStation 4, PlayStation 5, Xbox One, Xbox Series X|S, and PC.
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Source: https://comicbook.com/gaming/news/overwatch-2-new-accounts-unlock-old-heroes-blizzard-free-to-play/
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