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You are now chatting with 'David'.
Mark: Hello ?
David: Hello, thank you for contacting Customer Support. My name is David. Please give me a moment to review your question.
David: Is that a pre paid redeem code you are having an issue with?
Mark: Yes, i just bought a gears of war console and tried to enter my infected omen code and it says invalid
David: OK, so the code is reading invalid. Can you post the code here so I can check it out for you?
Mark: Ok one second
Mark: CQ86Q-X99WH-FDCP7-JQOGD-Q424Q
David: That code you gave me shows a 'O', there would be no O's or 0, zeros, in the code.
Mark: No i have tried both, It jut says Invalid code
David: Right, a valid code will not have either a O or 0 in it. Is that code on a card, receipt, or on an item with the bundle?
Mark: I got it in a gears edition console budle
David: The part you entered as .......JQOGD..... must be something else where you show the O there.
Mark: I have tried both "ZERO" and O, Could it be a printing problem ?
David: Possibly, instead of either a zero or a O, try Q or D or.... something.
Mark: Ok can you stay in chat one second ?
David: Yes.
Mark: Ok i have tried both
Mark: Invalid
Mark: What should i do ?
David: I apologize, you will need to take that code back to the retailer to have it checked out or replaced.
Mark: I got it delivered, off of Amazon
David: You will need to take it back to whoever you purchased it from.
Mark: I cant, its of of the internet
David: You might need to call Amazon Customer Support. You've been given an invalid code.
Mark: Well this is quite annoying, All i want to do is play Geard=s of war, I bought the special edition console thinking it was a great idea, Now i have to spend aload of money talking to someone on a phone
David: Did you get the console off Amazon also?
Mark: I got it all of of Amazon
David: I understand being upset about this. But this code wasn't provided by us, so in turn the retailer will have to get a new one to you
Mark: I dont want to go and spend aload of money talking to some-one who provided ME with a wrong code, Is there not a conduct for this ?
David: I'm sorry they provided this code to you but you will need to speak with the retailer who sold it to you.
Mark: Cant do anything about this ?, Do i ask Xbox to refund me the money i spend talking on the phone ?
David: No, we are not the retailers and can not refund money you spent with the retailer.
Mark: Well dont xbox make the codes ?
David: Not invalid ones no. A valid code will not have a O or 0 in it.
Mark: Well mine has, what are xbox going to do about that ?
David: Xbox did not provide you with that code, you will need to speak to who you actually bought it from.
Mark: Well xbox made the code
David: No, xbox did not generate that code, you purchased it from a 3rd party source and only they can help you with what you bought from them.
Mark: I will have to spend probably 20-40 on the phone, because of a mishap the retailer have done, Is there no chance of xbox doing anything about this ?
David: I'm sorry, but you bought the code from them and they are the only ones that can help regarding that purchase from them.
Mark: Cant xbox do anything ? I dont even have the money for this as i just spent aload on a console
David: No, xbox can not help with purchases that are not from xbox.
Mark: Which was promised to have special things in, And they were invalid
Mark: Cant xbox do something ?
David: You will need to speak to the retailer about that purchase. No, xbox can not help with purchases from other companies.
Mark: Is there a manager i can speak to ? or can i fill in a complaint somewhere ? i am not at all satisfied with the services i have had today
David: Give me a moment to see who's available.
Please wait while I transfer the chat to 'Kenneth'.
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You are now chatting with 'Kenneth'.
Mark: Can you see mine and Davids chat ?
Kenneth: Hello Mark, I understand you wanted to speak to a supervisor. My Name is Kenneth
Mark: Can you see mine and Davids chat ? or do you no my problem ?
Kenneth: I do see your chat and I see your code. My previous agent was correct in telling you will need to take it back to your retailer. We did not generate that code, the retailer did
Mark: I bought it on the internet, to contact my retailer i would have to spend 30-40 probably
Kenneth: Since the retailer is the one that provided the invalid code and not Xbox, you will need to take it up with them to get refunded the money you would spend.
Mark: Well i dont even have a house phone, so i would have to go and get credit on my phone first, which would make me drive, what about petral money ? Can no one just sort this out online ?
Kenneth: No, we cannot and will not replace that code. You need to get with the retailer regarding any refunds you are seeking
Mark: Where do i file a complaint ? this is appauling
Kenneth: You can file a complaint on the feedback link on the xbox.com website. But as far as this code is concerned, you need to go back to amazon to get a correct code as Xbox didn't generate nor provide it to you.
Mark: Yes i want to file a complaint against the feedback link, how do i do so ? and You are Kenneth Who ?
Kenneth: Let me get that link for you, one moment.
Mark: What is your second name ?
Mark: Dont disconnect me before telling me
Kenneth: Feedback
Kenneth: I am not required to provide you with my last name. So Kenneth will suffice.
Mark: How would i complain i asked, not give feedback.
Kenneth: The feedback link will let you file the complaint, all the submissions are read.
Mark: How would i complain about the services you and David gave me ?
Kenneth: And please make sure you include the Prepaid Code you are using so we can look further into this issue.
Mark: Why, you will not do anything, i have spent ages here and nothing has happened, so i will have to go without, even though spending extra on the console