Haha Im talking with Jeremy

My chat so Far:

You are now ready to chat with Avneesh.
you:
Hello
Avneesh:
Hi, My name is Avneesh, how may I assist you today?
you:
My Specact pack dlc code is not valid according to my xbox360
Avneesh:
Please be assured, I'll try my best to help you.
you:
Okay Avneesh
Avneesh:
Did you purchase this game from Origin store?
you:
No I Pre ordered at BestBuy.com And I Told them that the code did not work and they told me to come here
you:
Im Sorry But im in a rush is there anything you can do?

IVE BEEN CAUGHT NOOOO


You are now ready to chat with Avneesh.
you:
Hello
Avneesh:
Hi, My name is Avneesh, how may I assist you today?
you:
My Specact pack dlc code is not valid according to my xbox360
Avneesh:
Please be assured, I'll try my best to help you.
you:
Okay Avneesh
Avneesh:
Did you purchase this game from Origin store?
you:
No I Pre ordered at BestBuy.com And I Told them that the code did not work and they told me to come here
you:
Im Sorry But im in a rush is there anything you can do?
you:
are you there?
Avneesh:
May I have your email address and platform?
you:
jazza13 @ live.co.uk and xbox
Avneesh:
Thanks
Avneesh:
I would need some time to investigate this, please stay connected.
Avneesh:
Did you contact before for Dog tag?
you:
dog tags no
you:
Oh waityes Dog tag pack Yes I Got that And that didnt work either Its Like a Bug Or Something:/
Avneesh:
But you said that it worked.
Avneesh:
I can see your previous chats here.
you:
My Sister got me battlefield 3 as a gift from play.com but she didnt no i alreadyy had Pre ordered battlefield 3 From Best buy n The code he gave me worked yes my one did not

im now chatting with marisa

I got it to work and the person even said they had to contact a supervisor.

You are now ready to chat with Jeremy.
you:
Hello
Jeremy:
Hello, how can I help you?
you:
I Recently ordered battlefield 3 Of play.com and got the code for dog tag pack dlc and back to karkand and my back to karkand worked fine but my dog tag pack says code is invalid when I Redeem It i Told Play.com and they told me via email to come here is there anything you can do?
you:
i have to go in a while so could respond quicker ?
Jeremy:
I am really sorry we are really busy here, may I have your email adress and date of birth?
you:
********@hotmail.co.uk and my date of birth is the *th of *******
you:
oh */*/****
you:
as i said i have to go soon
Jeremy:
What platform are you playing on?
you:
xbox
Jeremy:
Ok, just a moment please.
you:
Okay
Jeremy:
thy this
Jeremy:
T2QK4-*****-7WTK3-JKWYX-*****
you:
okay hang on
you:
it says the code is invalid
you:
hang on i entered it wrong it worked
Jeremy:
Ok, great is there anything else I can help you with?
you:
No thats all Thanks for your help

i have the dog tags woot!

mine so far

you:
hello
you:
?????
Marisa:
Hello! how may i help you today
you:
i bought a limited edition battlefeild 3 and inside the case there wasn't a online pass, physical warfare pack , specact kit , or dog tag pack
Marisa:
Could you verify the birthdate on the account please?
you:
1/3/19986
you:
1/3/1986
Marisa:
where did you buy this game?
you:
play.com
Marisa:
Ok the only thing i would be able to give youtoday, would be the dog tags.
Marisa:
DO you have an order number for that purchase?
you:
no i deleted the email
you:
does this mean i have to buy the online pass with microsoft points ?