You are now ready to chat with Kapil.
you:
Hello im in need of asistance!
Kapil:
Thanks for choosing EA Help! My name is Kapil how may I help you?
you:
Yes I have recently preordered Battlefield 3 on Amazon that was supposed to come with the DLC
you:
I was able to activate my online pass however NOT the DLC!
you:
I have tried the code many times!!and it just does not work!!!
Kapil:
Okay, If it were possible, I would've definitely issued a new code. I would've handled your concern however, since the code is retailer specific, we don't have the ability to generate a new code. Please contact the retailer who should be able to address your concern.
you:
Sry if im speaking like this im just irate,i have been playing battlefield since when it had first came out and this is the only time i have ever been disattified with a product!
you:
I did contact Amazon however they said they were unable to help me and told me to take my complaint to EA support
Kapil:
Ive an alternate solution for you. Our Warranty department should be able to address your concern which can be contacted through the link:
Kapil:
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you:
And chances are they are unable to help me
Kapil:
The Warranty Department would provide you a sealed copy of the game which can be sent to the Retailer for a new code.
Kapil:
Yes, warranty department would definitely help
you:
Wouldnt that take a while for it to come?
you:
I paid for my product and yet i didnt recieve all the thingss i was supposed to?
you:
I have to wait longer?for something i paid for now?!I have so many things going on in my life and yet i cant have something going my way?!
you:
I dont mean to rant but is there another alternate solution?
Kapil:
I am sorry but I don't have mush authorities. You may however talk to our phone support supervisors in this regard. Shall I provide you the number
you:
YUp here we go....
Kapil:
You can contact them by calling our toll free number 1-866-543-5435 within the US. Also, please note that the IVR will mention that you can go through chat support, and also inform you of the erroneous billing cycle message that some players are receiving. When you sit through the prompts without entering anything else, it goes right to an agent
Kapil:
Otherwise warranty guys will definitely help
you:
Im in a hurry i dont have time for any of these detours, i guess im just going to sell my copy of Battlefield i have just recieved 3 hours ago....
Kapil:
I am sorry for any trouble, please contact the warranty guys.
you:
You cannot even generate code for someone whove been a fan for over countless decade?!
you:
No wonder activision makes more money than EA their coustomer support has always satified my every needs and yet...
Kapil:
I am sorry but we cannot generate codes in such cases
you:
In which cases can u generate a code?
you:
I will literally drive to your house and show u my game with both codes!Im not exageratting
you:
I have yet to play much of this game,how does it feel to lose a customer?sure u big corporations dont care but i hope u cant sleep at night of all the gamers u have screwed over.
Kapil:
Please call up our supervisors at Phone Support. May be they will help you in this regard.
you:
I contacted you for assistance not someone else why do they even call it EA support?!
you:
They should call it EA cant help anyone support!
you:
why can t u help?
Kapil:
Because we are not supposed to provide codes in third party purchases.
you:
can u explain what is a 3rd party purchse?
Kapil:
Since you have purchased it from Amazon, and not from EA origin Store, we cannot give out a new code
Kapil:
I am really sorry but we have to follow the policy otherwise we would be in trouble. Please contact warranty department
Kapil:
Thank you for chatting with EA help. I appreciate your time and have a great day!
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