Null is me.


Kevin Potter Tech Specialist Kevin Potter Reporting!
null hello
Kevin Potter Hello, how can I assist you?
null am i allowed to complain here
Kevin Potter What about?
null or do i have to request assistance elsewhere
Kevin Potter What seems to be the issue?
null about the new xp cap that was put in place recently
null i just wanted to ask how it is fair for legitimate players to be penalized for receiving more than 60,000xp in a game
Kevin Potter How would you legitimately receive more than 60,000 XP in one game?
null i received about 67,000xp in a recent game
null of which 55,000 was from challenges
null 11,000 from the total match bonus
null and 2000 from the score
null and my rank increased, but when i returned to the lobby, my rank was unaffected and the challenges i had completed were completed therefore i am now unable to complete them again
null ?
Kevin Potter Ok well we have placed this cap to avoid people cheating
null yes i am aware of that
null i have proof that shows i was not cheating
Kevin Potter And that is why you will not receive anymore xp over 60,000
null i didnt receive any xp at all
Kevin Potter so you played a match and you are saying that you have received no XP at all?
null yes, before i started the match i was prestige 7 level 52
null at the end of the match it said i was level 55
null when i returned to the lobby i was level 52
null i looked at the match summary and it said i had got 67000xp or so in the game
null but my rank did not change, the challenges i had completed said they were completed
Kevin Potter Ok, Let me see what I can do, what system and what gamertag and when was this game played?
null xbox 360, gamertag is Frump69
null this game was played about 20 minutes ago
null i've saved the game in my online vault
Kevin Potter Ok, give me a few minutes
null okay.
Kevin Potter Thank you
null what are you doing to assist me?
Kevin Potter I am looking at some information, please give me a few minutes
null Okay thank you Kevin
null will this issue be solved before 3:00pm GMT
Kevin Potter We will look into the issue but it will not be fixed today
null will it ever be fixed
null so basically what you are saying to me is that nothing will change
Kevin Potter I can not say for sure. You are for some reason getting double XP and skipping ranks which is a sign that there are some issues going on
null i recently bought double xp for two hours
null and i am most definitely not skipping ranks?
null the double xp was bought last night and expired today
Kevin Potter Well because of the issue that you are having, we have to look into this to see what the deal is. Where did you read or hear exactly that there is a 60,000 XP cap/
null i heard it from a friend
null i personally dont believe that i am having an issue
null i believe that the current situation is very simplistic
Kevin Potter Ok, but have you seen it in writing anywhere from Activision?
null i do not believe so
null why is that relevant? you have said yourself that the cap has been introduced to prevent cheating
Kevin Potter Ok, the only thing I can say is we will have to look into it. And if there was a cap introduced, then it would have been introduced to prevent cheaters
null so you're not going to do anything about it
null brilliant
Kevin Potter Again, the only thing we can do is look into the issue
null 'we will have to look into it' simply translates to 'we hope you'll forget about what's happened'
Kevin Potter Well I apologize, but we can either look into this issue, or not
null there is nothing much to look in to, all my issue is is that i played a game and received more than 60000 xp which wasnt received by my account
Kevin Potter And we can look into this issue
null so when shall i check back
null to see what progress has been made
null tomorrow? a weeks time?
Kevin Potter I would give us 3-4 days
null and what shall i do? come back onto this live chat
Kevin Potter You can either chat with us or call us
null for what reason can nothing be dealt with now
null why will it take 3-4 days to perform a simple check
Kevin Potter Because I do not have the authority to do so because your account and everything has to be reviewed
null may i speak to someone of higher authority
Kevin Potter You ultimately want your XP today correct?
null correct
null and for this issue not to occur in future
null because i am not fond of returning to this every time i get over 60000xp
null Kevin i have to leave in 5 minutes, however i will return in an hour
null how can i get back into contact with yourself
Kevin Potter I do not have a specific extension, however just tell whoever that this conversation took place and they will look at it in your record
null is there no reference number for this conversation
Kevin Potter I can send it to you via email
null yes please do so
null my email address is xxxx @ hotmail.co.uk
Kevin Potter Ok I can do that
null so you are not going to do anything?
null i will have to speak to someone else in an hour
null and explain to them
Kevin Potter It is not going to get done today
null have you emailed the reference number
Kevin Potter I will email it to you once this conversation is closed
null thank you
null goodbye.

CAME BACK AN HOUR LATER AND HAD ANOTHER CONVERSATION.

Seth Zachariah Tech Specialist Seth Zachariah Reporting!
null hello
Seth Zachariah Thank you for contacting Activision Customer Support. What can I help you with?
null i was having a conversation with a representative earlier, his name was Kevin Potter, but i had to leave
null but i would like to continue discussing what i was with him
null is it possible to quickly check what was discussed with him?
null he was meant to email me the conversation reference number but he did not do so
Seth Zachariah ok yes one moment
null okay
Seth Zachariah Ok I see the issue you were having, the issue is still being research.
null right
null so when you say 'researched', what progress has been made
null like i said to kevin, the issue is minor and could easily be dealt with
Seth Zachariah There Investigating the issue it could take some time many people are having similar issues.
null yes but how can i be sure that my issue will be dealt with
null because i have a feeling that nothing will change
Seth Zachariah it's not up to anyone here, nor does this department personally have control over it when the resolution has been found you will be notified.
null so who can i speak to that can assist me further
null and how will i be notified
Seth Zachariah you can e-mail the support page and the second tier of support can update you, however they have all your information. so there going to tell you to wait until they have it resolved. Sorry again for the inconvenience.
null so basically nothing is going to change, and this problem will continue to affect all players
null thank you so much for helping me
Seth Zachariah No problem, Thank you for contacting Activision.
Seth Zachariah has disconnected.



To be honest i don't even care about the xp, it's just the principle.