Chat Transcript
info: Your approximate wait time is ***** minute.
info: Your approximate wait time is ***** minute.
info: You are now ready to chat with Palak.
Palak: Thanks for contacting EA Help! My name is Palak how may I help you?
you: Hello
Palak: ho
you: I am having trouble buying Battlefield ***** for PC.
Palak: Hi
you: Since I am from @@@@@@, the currency should be US Dollars but the store it&#*****;s in Euros.
you: Are you there?
Palak: Yes.
Palak: I really do understand your frustration about the inconvenience that you are going through. &#*****;I would be more than happy to assist you. &#*****;Can you please provide me with you first and last name as well as your e-mail address?
you: J@@@@@@@@@ my email is jose_eresto*****@hotmail.com
you: sorry the email is @@@@@@@
Palak: What is the error message?
you: There is no error message, the currency it&#*****;s in euros.
Palak: Have you ever purchased from it before?
you: I can&#*****;t since my Credit Card does not support Euros.
Palak: Can you create another account and see if that will help?
Palak: This is a known issue with purchases in @@@@@
Palak: Are you still with me?
Palak: Wait, I think I can help you?
you: What?
you: Are you guys going to fix this, because I&#*****;m reading the EA forums and this problem has months
Palak: I really want to help you.
Palak: I wish I could fix the origin issue but they are still working on it.
Palak: @@@@, are you in origin right now?
you: yes
you: I tried changing my accounts location and language.
you: The store changes the currency because of the IP adress.
Palak: Can you reload your games in origin?
Palak: I have given you the Limited Edition version of BF3.
Palak: Can you see it?
you: Limited Edition version?
you: Wait
Palak: YES!
you: oh god
you: wait
Palak: If you go into the gear settings, you should be able to reload the games.
Palak: And you will see BF***** ready to download.
you: Ok, give me a minute please
Palak: Not a problem.
you: I have a question
you: The email that you asked me, was it for my origin emai;?
Palak: Yes.
you: Oh, wait let me check something
Palak: @@@@22*@hotmail.com
you: wait have to sign out to check my email
you: I think I told you other email
you: give me a sec
Palak: What is your origin ID?
you: TTGFrostbite
Palak: Yes, that is the right email address. &#*****;Do you not see the game.
you: Oh I see it
you: I see it
Palak: Great.
Palak: That is the full version, no demo.
you: So when I download it will i have to pay for it?
Palak: No, its my gift to you.
you: HolY F@@@
you: Is this serious?
Palak: LOL.
you: OMFG THANK YOU
Palak: I being dead serious
Palak: I really appreciate your patience with this issue. &#*****;You might be receiving a survey in your
emails. &#*****;I would much appreciate it if you could take a minute of your time to rate your
customer service experience.
you: OMG.
you: THANK THANK THANK YOU!
you: YOU&#*****;RE A GOD
Palak: You are most very welcome.
you:
Palak: You might be receiving a survey in your emails. I would much appreciate it if you could take a minute of your time to rate your customer service experience.
Palak: I&#*****;m very happy that you are happy.
you: Sure *****/*****
you: Thank you so much
Palak: You are welcome once again, hope you enjoy
Palak: I is such a great game.l
you: Wait
you: are you a hacker?
you: LOL
Palak: Sorry, you have contacted EA!
you: How did you get into this system?
you: Oh okay
Palak: LOL
you: Thanks again
Palak: No hacker, just nice guy.
you: **** YEAH
Palak: I hope you have an amazing day.
you: Thank you dude
you: bye
Palak: You will always have this game on your account.
Palak: Have fun, happy gaming.
you: Thank you, bye
info: Your chat transcript will be sent to jose_ernesto*****@hotmail.com at the end of your chat session.
Palak: You are welcome.
Palak: Take care.
you: You too.
you: Closing the chat now.
you: Thank you a lot again
Palak: Don&#*****;t be a hacker
you: NO!
you: THANk
you: YOU
you: Bye
Palak: Goodbye