Hey guys, so recently i have been conversing back and forth with microsoft customer service via email and phone, due to the fact that my xbox plays dvds and barely plays any games. At first i was polite, answering their questions even though they repeated the same ones everytime i called or emailed. Finally i got fed up and wanted due compensation and ripped them a new :idea: hole about their console. I get hung up on and got an email from some manager there named Oliver saying the problems i described along with my disgust no other 360 has had. Here is that enclosed email and tell me these people dont read from scripts or BS to their consumers

Hello Ryan,

Thank you for contacting Microsoft online support for XBOX. I am Oliver and I will be helping you today with this issue.

I am very sorry for the inconvenience this might have caused you. As I understand that your not satisfied on the quality performance of the Xbox 360 console.


The vast majority of Xbox 360 owners are having an outstanding experience with their new systems. There have been a few isolated reports of consoles not working as expected. The call rate is well below what you would expect for a consumer electronics product of this complexity. As a percentage of the total number of Xbox 360 systems already in the field, these calls represent a very small fraction. There is no systemic issue with Xbox 360. Each incident is unique and these customer inquiries are being handled on a case-by-case basis.
In the future please refrain from cursing and or using vulgar language toward our customer service reps
as they are not to blame with you're consoles issues.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.



Best Regards,



Oliver

Microsoft XBOX Support Services