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Need help please!
Posted:

Need help please!Posted:

WillowsRM
  • Challenger
Status: Offline
Joined: Aug 26, 201113Year Member
Posts: 101
Reputation Power: 3
Status: Offline
Joined: Aug 26, 201113Year Member
Posts: 101
Reputation Power: 3
My email account has been block for some reason and it takes me through steps and to send a password rest to my alternate email address but i cant access that email because I don't know that password it says.

Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.

What do you need to do?
We'll walk you through a few steps to verify that you own the account, then ask you to change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.

We've cleaned your account settings
Often customers get here because someone else has access to your account and is using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.
#2. Posted:
Tom_Brady
  • TTG Champion
Status: Offline
Joined: Jul 28, 201014Year Member
Posts: 8,179
Reputation Power: 384
Status: Offline
Joined: Jul 28, 201014Year Member
Posts: 8,179
Reputation Power: 384
You have to have the security question alternate email, or whichever they need for the account or else they will not allow you to enter the account.
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