They always do this, I got hacked on FUT12 and it took 6 months to sort it out! They only said two weeks

The best thing to do is ring them up instead of using the chat option, trust me you'll get a better response since your actually speaking to someone!

-Falcao9 wrote

ggsir wrote no one of my players went missing so i contacted them

Try to chat to an advisor, i heard they were voted worst company in the US..

you heard right pal they were last year and couple years before