First off, if you haven't seen this post then you probably will think i just some jerk who wants a free Xbox One:
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Ok, so after seeing this post and checking my email, i found out i got a Forza 5 car for the Xbox One, which i actually have to buy to use the code. So, i contacted Xbox Support, where at first, they were very nice to me.
info: Please wait for an agent to respond. The current average wait time is 8 minutes. Thank you for your patience.
info: All agents are currently assisting others. The current average wait time is 4 minutes. Thank you for your patience. info: Privacy Statement You are now chatting with 'Rothee'.
Rothee: Hello, thank you for contacting Xbox Customer Support. My name is Rothee. Please give me a moment to review your question.
Rothee: Sorry for the long wait.
Rothee: Hi Terence, how are you doing today?
terence: Good
Rothee: Great to know that you're doing good.
Rothee: Can you tell me more about your concern today?
Rothee: No worries, I've got your back covered. I'll do everything to help you out with your concern today.
Rothee: I have not heard from you for a while. Do you still need assistance?
Rothee: Terence, are you still there?
terence: Well, i was on the site "Reddit" and i read this thing, This guy actually got an email, saying he got a free Xbox One, complimentary of you guys and i looked it up and it was true, lots of people are getting gifted by you guys. I got excited because i thought, " Oh maybe i got one, ive been a loyal costumer for 5 years, an Xbox Live Ambassador, A rewards member, and i play almost 150+ hours of Xbox every month. I checked and i got a code for a forza 5 car, which i got angry at. I mean, i think i've been a loyal costumer. So i dont know why i didn't get this email. I just want to know why
Rothee: I understand how you feel right now, but don't worry, let's work hand in hand in resolving your issue.
Rothee: I totally understand you here Terence but you need not to worry about it since we know that you're one of our valued customers.
Rothee: And that that's just the start of the first wave and they're still currently checking on that right now and they're doing it wave by wave.
Rothee: And we totally appreciate you informing us about this and we'll note your account and rest assured you'll have your award to of being our loyal customer. NOTE THIS
terence: OK, Thank you.
Rothee: You're welcome! Here in Xbox, we do our best to make sure that you are given the best support that you deserve as our valued customer.
Rothee: So, you don't have to worry on this, Terence.
Rothee: It's just the start of the first wave.
terence: Ok
Rothee: Thank you. Would there be anything else I can help you today?
terence: Nah, everything else is fine, thanks again for clearing this up,
Rothee: You're most welcome.
Rothee: Thank you so much for your time.
Rothee: Hope you do have an excellent day today.
Rothee: Hope I was able to make your day today.
terence: You Too!
Rothee: I couldn't do this without your help.
Rothee: Thank you.
Rothee: I wish I can give you ice cream for the trouble.
Rothee: Thank you for contacting Xbox Customer Support.
Rothee: You have an excellent day today.
Rothee: I'm so glad we were able to addressed you concern today.
terence: Yes, you have an excellent day too.
terence: Bye.
Rothee: Goodbye!
I wait, and wait, and no email, i wait about a week and decide to contact them again, and this is where it gets good.
info: Please wait for an agent to respond. The current average wait time is 0 minutes. Thank you for your patience. info: Privacy Statement You are now chatting with 'Zaina '.
Zaina : Hello, thank you for contacting Xbox Customer Support. My name is Zaina . Please give me a moment to review your question.
Zaina : Hi! How can I help you?
terence: I was told i was going to get a reward from you guys, Never received the email. It was the Free Xbox One Promotion you guys were handing out to loyal customers, i was told the email was going to be given to me in the next wave.
Zaina : Just to verify is this a gift from a game?
terence: What are you talking about, i talked to one of your support guys and they said i was going to get this email, i even have the transcript
Zaina : May I know if you have a service request number?
terence: I never got the emai
terence: email*
Zaina : Thank you for the information. Can I have your gamer tag please?
terence: for what
Zaina : You're gamer tag is your profile name.
Zaina : May I know if you have a profile?
terence: I have a profile, why do you need my gamertag?
Zaina : I need your gamer tag to pull out the agents documentation, about this issue.
terence: Its not an issue, i just need you to clarify if i will indeed get this email, he said he marked my name down.
Zaina : One moment please let me check this one for you.
Zaina : Please give me 2-3 minutes still checking
terence: Alright
Zaina : Please wait for few more weeks. Since most likely our Team is reviewing all our customer's profiles.
terence: Few more weeks! are you even aware that the console comes out in 9 days?
Zaina : Yes I know about that, Terence. Since I work with the company.
Zaina : The prompt will came out of your console and it will be given to some chosen accounts.
terence: So, i have a slim chance of actually getting console is what you are saying?
Zaina : To be honest, Terence. We do not have access regarding the rewards program for Xbox One promotions on our end. However, what I am aware of is that every account is reviewed and randomly selected. I am hopeful that you will have yours.
terence: So, actually are you lying to me right now or did the support agent i talked to earlier this week lie to me?
Zaina : Don't get me wrong on this, Terence. But regarding rewards, it is a random selection, in which even us are hoping that we get selected as well. I do hope you understand how promotion works and just like any other rewards/promotional program.
terence: You didn't answer my question. Why was i lied to.
Zaina : Actually, we have not lied nor gave you false expectation, Terence. Cause as what what I am seeing though is that the previous rep did gave you a heads up that it is launched by waves wherein all accounts are subject for review.
terence: Really, again, LIED, do you know i have the transcript
terence: ?
terence: Rothee: I understand how you feel right now, but don't worry, let's work hand in hand in resolving your issue. Rothee: I totally understand you here Terence but you need not to worry about it since we know that you're one of our valued customers. Rothee: And that that's just the start of the first wave and they're still currently checking on that right now and they're doing it wave by wave. Rothee: And we totally appreciate you informing us about this and we'll note your account and rest assured you'll have your award to of being our loyal customer.
terence: "We will note your account and rest assured you will have your reward of being our loyal costumer"
Zaina : Thank you for this information. Let me double check everything here for you.
terence: Thank You.
Zaina : I certainly understand and I am aware of that, Terence.
Zaina : I am sure that the loyal customers who have been qualified will be able to get it.
Zaina : Just to make sure we are able to address the eligibility, I would recommend to allow our Microsoft Store representatives to assist you to make sure we can give you peace of mind, how does that sound?
terence: That sounds great. How are they going to give me peace of mind?
terence: is anyone there?
Zaina : Yes I am getting the number for you.
Zaina : Sorry for delay Terence.
Zaina : What they can give is to ensure that the list of customers can be pulled up and then hopefully your name will be found as part of the list.
Zaina : This way, if the your name appears, then we only need to wait for that email and the rest would follow.
terence: send me the number and i will find out.
Zaina : Fantastic! Here is the number Terence:
Zaina : Microsoft Store Sales and Customer Support:
Zaina : Call 1-877-696-7786
Zaina : I am glad that we have clarified the issue and resolved this by allowing you to talk to our Microsoft store specialist and we hope your name is there so you can get the reward as well Terence.
Zaina : It was a pleasure assisting you today and anything else we can assist?
terence: No, thank you, have a good day.

Yeah, she tried to lie to me and make me go away, she didn't know i had the transcript. Rest Assured i will probably call that number tommorow and check if my name is there, since they "noted" it.