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Please help keep disconnecting
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Please help keep disconnectingPosted:
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Joined: Jul 22, 201311Year Member
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Hi so I had an Xbox 360 and my connection is fine. I never used to disconnect from live or have any problems, My connection on my laptop, iPod, phone etc. is fine (when my xbox disconnects) but my Xbox 1 keeps disconnecting and I just can't work out why, it does it every 10-40 minutes. My internet speeds are : Ping - 15ms, download speed - 31.79 Mbps and upload speed - 3.03 Mbps. When I disconnect from live I don't even have to connect back it does it instantly after but I get taken out of my game etc. PLEASE HELP.
Last edited by Jakeparry123 ; edited 1 time in total
Last edited by Jakeparry123 ; edited 1 time in total
#2. Posted:
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Try resetting your router turn it off and turn it back on
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I have I have disconnected router turned off Xbox 1 multiple times. I have even changed the channel on the router settings but I just don't know what to do to stop it. None of these have worked
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Jakeparry123 wrote I have I have disconnected router turned off Xbox 1 multiple times. I have even changed the channel on the router settings but I just don't know what to do to stop it. None of these have worked
Since it only released about a day ago and your connection has worked fine prior to this, it might just be an issue with Live, I'm sure certain users have the same issue; wait a day or two, if the problem is still persisting after that, you might want to contact Xbox Support since your connection seems to work fine.
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Jakeparry123 wrote Hi so I had an Xbox 360 and my connection is fine. I never used to disconnect from live or have any problems, My connection on my laptop, iPod, phone etc. is fine (when my xbox disconnects) but my Xbox 1 keeps disconnecting and I just can't work out why, it does it every 10-40 minutes. My internet speeds are : Ping - 15ms, download speed - 31.79 Mbps and upload speed - 3.03 Mbps. When I disconnect from live I don't even have to connect back it does it instantly after but I get taken out of my game etc. PLEASE HELP.
This happened to me when I first got my Xbox. Since the xbox one is so new there isn't that one way to fix it. But I recommend you try the following in order:
1: Try to test your connection, or reconnect to your network.
2: If that didn't work, reset your router, your connection may be a possible cause.
3: Maybe your console needs a semi reboot. Your Xbox is technically always on right? Well turn it completely off by pulling the power plug from the back of your Xbox, wait 5 minutes, then put it back in, and see if that works.
2: If that didn't work, reset your router, your connection may be a possible cause.
3: Maybe your console needs a semi reboot. Your Xbox is technically always on right? Well turn it completely off by pulling the power plug from the back of your Xbox, wait 5 minutes, then put it back in, and see if that works.
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