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HELP Important +Rep
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HELP Important +RepPosted:

Appze
  • Summer 2018
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I redeemed a 25$ gift card then spent 20 on clash of clans gems. And when I go to app store it says 25$ credits but I spent 20$???
#2. Posted:
TaigaAisaka
  • Summer 2019
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The transaction report might still be pending or if you had a credit/debt card, it could have possibly charged that instead of the gift card. I'd wait another day or two to see if it changes as I don't know how fast the report would show up to say something was purchased and it went through for Clash of Clans, but it's normally no longer than 2-3 days for most transactions. If it still doesn't show anything and if you had a credit/debt card on that account as well, check those transaction reports to see if it was charged there.
#3. Posted:
Appze
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ShadowBoltDashie wrote The transaction report might still be pending or if you had a credit/debt card, it could have possibly charged that instead of the gift card. I'd wait another day or two to see if it changes as I don't know how fast the report would show up to say something was purchased and it went through for Clash of Clans, but it's normally no longer than 2-3 days for most transactions. If it still doesn't show anything and if you had a credit/debt card on that account as well, check those transaction reports to see if it was charged there.
I have the gems but it says I have 25$ still credited but I should only have 5$
#4. Posted:
StreetHost
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u could of have another payment linked or something and it charged that instead
#5. Posted:
TaigaAisaka
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Appze wrote
ShadowBoltDashie wrote The transaction report might still be pending or if you had a credit/debt card, it could have possibly charged that instead of the gift card. I'd wait another day or two to see if it changes as I don't know how fast the report would show up to say something was purchased and it went through for Clash of Clans, but it's normally no longer than 2-3 days for most transactions. If it still doesn't show anything and if you had a credit/debt card on that account as well, check those transaction reports to see if it was charged there.
I have the gems but it says I have 25$ still credited but I should only have 5$


Even though you got the gems, your billing statement may be delayed or if you have a different payment method on that account, such as a credit/debt card, it could have used that. I would look at your credit/debt card transactions to see if anything was charged, if not, wait a few days, check back with all transactions you could have on there, credit/debt/gift card, and see if anything has changed at all.
#6. Posted:
Pubs
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It sometimes takes awhile for it to show up on your account
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