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Error Downloading Profile (80154002)
Posted:

Error Downloading Profile (80154002)Posted:

Damp
  • V5 Launch
Status: Offline
Joined: Nov 18, 201212Year Member
Posts: 853
Reputation Power: 88
Status: Offline
Joined: Nov 18, 201212Year Member
Posts: 853
Reputation Power: 88
Error message:

Sorry, Xbox Live profiles can't be downloaded right now. Try again later.

80154002

First of all I have called xbox customer support and sat in a call for over 4 hours trying to troubleshoot this, and nothing has resolved it. I have tried all of the methods on the xbox support page, and still nothing. So I'm coming here to see if anyone has any suggestions for me. I can download the same profile on my xbox one, but for some reason I can't on my 360. Please post some suggestions it would be greatly appreciated.

Thanks for your time,

Damp
#2. Posted:
Potions
  • New Member
Status: Offline
Joined: Feb 08, 201410Year Member
Posts: 40
Reputation Power: 1
Status: Offline
Joined: Feb 08, 201410Year Member
Posts: 40
Reputation Power: 1
I had the same problem, what i did was sign in on xbox.com and the website for the email. once i did that i tried again and it worked fine
#3. Posted:
Fleek
  • Powerhouse
Status: Offline
Joined: Jan 01, 20159Year Member
Posts: 448
Reputation Power: 56
Status: Offline
Joined: Jan 01, 20159Year Member
Posts: 448
Reputation Power: 56
i don't know if you've tried but try clearing your system cache.
#4. Posted:
Damp
  • TTG Master
Status: Offline
Joined: Nov 18, 201212Year Member
Posts: 853
Reputation Power: 88
Status: Offline
Joined: Nov 18, 201212Year Member
Posts: 853
Reputation Power: 88
Potions wrote I had the same problem, what i did was sign in on xbox.com and the website for the email. once i did that i tried again and it worked fine


I'm signed in on xbox.com and it still won't work I've even tried different hard drives and xbox's. It works on xbox one's, but not 360's. I have tried to clear the system cache numerous times as well.
#5. Posted:
Halo
  • Ninja
Status: Offline
Joined: Jan 16, 201113Year Member
Posts: 21,631
Reputation Power: 2360
Status: Offline
Joined: Jan 16, 201113Year Member
Posts: 21,631
Reputation Power: 2360
If you're not getting the email go here -
[ Register or Signin to view external links. ]

Usually that will make you get an email code before you access it, and if you have two-step verification try taking that off.

You could disable it here if you have it on -
[ Register or Signin to view external links. ]
#6. Posted:
Damp
  • V5 Launch
Status: Offline
Joined: Nov 18, 201212Year Member
Posts: 853
Reputation Power: 88
Status: Offline
Joined: Nov 18, 201212Year Member
Posts: 853
Reputation Power: 88
Halo4 wrote If you're not getting the email go here -
[ Register or Signin to view external links. ]

Usually that will make you get an email code before you access it, and if you have two-step verification try taking that off.

You could disable it here if you have it on -
[ Register or Signin to view external links. ]


Two step is off, I have tried turning it on and signing in that way, but no luck there either. For some reason my account works on xbox one, but not smart glass or the 360..
#7. Posted:
Vezuh
  • New Member
Status: Offline
Joined: Apr 24, 201311Year Member
Posts: 22
Reputation Power: 0
Status: Offline
Joined: Apr 24, 201311Year Member
Posts: 22
Reputation Power: 0
Hey I'm just wondering if you ever found out a fix for this. My account is doing the same...
#8. Posted:
Gwop
  • TTG Addict
Status: Offline
Joined: Feb 01, 201311Year Member
Posts: 2,116
Reputation Power: 136
Status: Offline
Joined: Feb 01, 201311Year Member
Posts: 2,116
Reputation Power: 136
Xbox Support helped me with this, for some reason no profiles could be downloaded it was so annoying so they told me to:
1) Go onto storage
2) Click on all of your storage devices (Memory unit & HDD etc)
3) System Items
4) Delete content cache and all of the other 'caches' except for Optional Media Update
5) Clear System Cache on all storage devices
6) Network settings
7) Disconnect from your network
8) Configure Network
9) Additional Settings
10) Restore to Factory Defaults.
This worked for me I don't know if it will for you but its worth a try, you may just have to wait a day or so and it should just fix.
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