My black ops 3 mp and zombies level stats have reset. My gateworms for zombies have vanished. I haven't done a fresh restart. 3 weeks ago my black ops 3 was fine and then when I came on the game today, I was reset for some reason. I haven't glitched or been banned.

I have messaged activison support and they said that a fresh start has been activated but I haven't activated it and I haven't gave my account to anyone so...