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Need help! (REWARD)
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Need help! (REWARD)Posted:

BallerBiggy
  • Blind Luck
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My friend has installed a new graphics card into his computer. (GIGABYTE RADEOM RX460 WINDFROCE OC 2GB GAMING GRAPHICS CARD)

He has installed the drivers through the disk and downloaded them from the website.
The graphics card is working and he is able to play single players games with no problem at the correct bench mark ect.
The problem is that he can not play online games. He can talk to us and teamspeak but when he joins a games in the likes of CSGO or H1Z1 as soon as he connects to the server it disconnects his pc from the internet. Once he disconnects from the game he then reconnects.
Can anyone help. He is willing to pay for a answer we have been waiting ages to be able to play games together and this has been a big let down!

Thanks!
#2. Posted:
BallerBiggy
  • Blind Luck
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Processor AMD A8-6600K APU with Radeon(tm) HD Graphics
Manufacturer AMD
Speed 3.9 GHz
Number of Cores 4
CPU ID 178BFBFF00610F31
Family 15
Model 13
Stepping 1
Revision
Memory
RAM 8.0 GB
Video Card
Video Card Radeon(TM) RX 460 Graphics
Manufacturer ATI
Chipset Radeon(TM) RX 460 Graphics
Dedicated Memory 2.0 GB
Total Memory 4.0 GB
Pixel Shader Version 5.1
Vertex Shader Version 5.1
Hardware T & L Yes
Vendor ID 1002
Device 67EF
Plug and Play ID VEN_1002&DEV_67EF&SUBSYS_22DE1458&REV_CF
Driver Version 21.19.525.0
Operating System
Operating System Microsoft Windows 10 (build 14393), 64-bit
Service Pack 0
Size 64-bit
Edition
Version 10.0.14393
Locale 0809
BIOS
BIOS BIOS Date: 04/22/15 14:40:47 Ver: 04.06.05
Version American Megatrends Inc. FB
Manufacturer American Megatrends Inc.
Date 04/22/15
Sound
Audio 1
Sound Device Realtek High Definition Audio
Driver 6.0.1.7572
Audio 2
#3. Posted:
16
  • Gold Gifter
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this sounds more of a internet related?

Is he on WiFi? Can he run a cable to wherever his PC is and try again? could be a bad adapter ETC
#4. Posted:
Heli
  • TTG Senior
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Network issue?
Tell him to try troubleshooting, with windows diagnostics or whatever its called
#5. Posted:
BallerBiggy
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Im not sure. They internet works fine and worked even after putting the graphics card in its only when we go onto a online game. Though I realised this today.
H e uses a usb thing to connect to the internet and dosent have a internet card. Could that be it?
#6. Posted:
Large
  • Fairy Master
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TheForceAwakens wrote Im not sure. They internet works fine and worked even after putting the graphics card in its only when we go onto a online game. Though I realised this today.
H e uses a usb thing to connect to the internet and dosent have a internet card. Could that be it?


Tell the man to buy a network card.
#7. Posted:
BallerBiggy
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Yeah hes taking his PC over to mine now. So Im going to try putting mine into his and see.
Do you think that could be the problem
#8. Posted:
BallerBiggy
  • Rising Star
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And yes he does use WIFI. He uses a USB Antenna instead of the antenna that you screw into the back
#9. Posted:
16
  • Blind Elite
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TheForceAwakens wrote And yes he does use WIFI. He uses a USB Antenna instead of the antenna that you screw into the back


Just drag a monitor over to where his router is, take the PC, and test ethernet see if there is a difference. A GPU wouldn't cut games off the moment you go online lol
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