Not sure weather or not this is allowed however I am sure it is unfortunately but don't quote me on that, have you tried contacting your ISP andconfronting them about it?

You are paying for Up to those speeds, unless they specifically stated it wont drop below x speed then yeah they can do that...

Not sure what country your in. But could be a line problem, in the uk anything on your property you have to pay for repairs/upgrades if its not then they pay for.

But its worth contacting them to run tests or sending out an engineer

Probably an ISP fault, could be your router, could be thousands of things.

Don't use shitty speedtest sites, you must use the speed test site given by your ISP. For example BTs speed test site is [ Register or Signin to view external links. ]

As mentioned 1000 times already, I'd contact your ISP, none of us can do anything here.

thanks for the replies ill contact them as soon as im back home

"As part of its 2015 Broadband Progress Report, the Federal Communications Commission has voted to change the definition of broadband by raising the minimum download speeds needed from 4Mbps to 25Mbps, and the minimum upload speed from 1Mbps to 3Mbps, which effectively triples the number of US households without broadband access. Currently, 6.3 percent of US households don't have access to broadband under the previous 4Mpbs/1Mbps threshold, while another 13.1 percent don't have access to broadband under the new 25Mbps downstream threshold."

Source: [ Register or Signin to view external links. ]


If you fall within the guidelines you are fine or fall with in your plan. Call them and ask whats up is the best bet and if you buy a expensive router that can help. BUT dont just find a expensive one and buy it, look at the reviews first.

Not sure about the US but in the UK there's a law for national minimum speed to be supplied via an ISP, also should you see lower speeds than what you're are paying for then you are usually compensated till said issue is resolved by the ISP