You are now chatting with 'Kim M'.

Kim M: Hello, thank you for contacting Xbox Customer Support. My name is Kim M. Please give me a moment to review your question.

Brendan: D:< This code is invalid for some reason? 6TDVG-YTYJG-KJ7YK-763KP-CMT6Z

Kim M: Is the code saying invalid when you try to enter it on your console?

Brendan: Yes ma'am

Kim M: What is the code for please?

Brendan: It is a code for one of the characters in gears of war i think it was called. i just got the game for my son and it just says its invalid.

Brendan: I tried telling this to the person I last talked to and she said It was a code that was circulating around the internet which makes no sense at all.

Kim M: Did your son try to use the code when he initially got the game?

Brendan: Yes... At first I just thought he was messing around or maybe entering the code wrong but after sitting here for 30 minutes and trying to get it to work it still wouldn't.

Kim M: I can see the previous chat you had with the agent, and I see that you have given us a different code previously. There is nothing we can do for you in regards to this issue, if you have a receipt for the code, you can return it to a local retailers.

Brendan: Did you read what I put? My son was the last one having the conversation not me, and he went and tried to find codes among the internet so maybe all these damn glitchers and hackers wouldn't steal stuff. This is stupid. I didn't realized that you could read past conversations or I would have not let my son contact the other represeantive,

Brendan: So you are really going to tell me that my 9 year old son is "****" in other words? This is pure stupidity.

Brendan: Please excuse my language.

Kim M: I will have to ask that you not use that language anymore, if it does happen again I will be required to end the chat.

Brendan: I'm sorry Ma'am, but can you see why this angers me? It's very frustrating.

Kim M: I do understand that this is frustrating, unfortunately in order to resolve this issue you will need to return the code you just gave me to the retail store it was purchased from.

Brendan: I have already contacted them. They will not give a "refund" of an kind.

Brendan: any*

Kim M: They should be able to resolve it by offering a new code, unfortunately I cannot do anything regarding this issue. If they refuse to do anything, you can contact our 1-800 customer support number and speak to the LIve department.

Brendan: -___________-

Brendan: So then why did they tell me they can't? Answer me this Kim.

Kim M: I cannot answer why your retailer is refusing to resolve the issue.

Brendan: May I ask what you last name is?

Kim M: I cannot give that information out.

Brendan: Okay, well are you sure there is nothing more you can do?

Kim M: There is nothing I can do to resolve this issue unfortunately. The retailer would be the best option. If you are unable to get a resolution with the retailer you may contact our 1-800 number and speak to our Live department.

Brendan: Thank you Kim. I am now going to go beat my wife out of Anger. You are the best. <3 Xoxoxo -Brendan

Kim M: You enjoy your night Brendan.

Kim M: Thank you for contacting Xbox Customer Support. To end your chat session please click the green X above the chat window:

Kim M: I haven't heard from you for a few minutes. Are you still there?

Brendan: I'm pretty sure I just said I was going to beat my wife. Do you think I'm still here? Do you think that maybe I'm at the least, busy possibly?

Kim M: Please exit the chat.

Brendan: Can you not leave without me leaving?

Kim M: Thank you for contacting Xbox Customer Support. To end your chat session please click the green X above the chat window:

Chat session has been ended by the agent.