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Activision Support Sucks!
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Activision Support Sucks!Posted:
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Joined: Dec 29, 201013Year Member
Posts: 1,344
Reputation Power: 50
Status: Offline
Joined: Dec 29, 201013Year Member
Posts: 1,344
Reputation Power: 50
Before you post saying "you did something wrong" read the info.
Read the code starting from the bottom or just read this;
Basically what I'm trying to figure out is why I was reset a second time when I wasn't doing anything wrong. The first time I was reset/48 hour ban (I was 8th prestige) it was because I was doing multiple glitches and they reset me for that and I didn't really care because I was expecting it but then they reset me a second time after I got 3rd prestige legit(after first reset) and all they kept telling me is that I got banned even though I didn't even get any type of ban notice the second time I was reset.
Activision support sucks!
Read the code starting from the bottom or just read this;
Basically what I'm trying to figure out is why I was reset a second time when I wasn't doing anything wrong. The first time I was reset/48 hour ban (I was 8th prestige) it was because I was doing multiple glitches and they reset me for that and I didn't really care because I was expecting it but then they reset me a second time after I got 3rd prestige legit(after first reset) and all they kept telling me is that I got banned even though I didn't even get any type of ban notice the second time I was reset.
Activision support sucks!
Discussion Thread
Customer (Matt Miller) 02/06/2012 02:20 PM
You guys obviously don't know what I am saying because I WASN'T banned and still reset so never mind you guys were no help at all. I was just trying to figure out why I was reset for the second time and you guys just keep saying that I was banned when I wasn't so thanks for the useless answers.
Response (Jerrod Mousseau) 02/05/2012 07:08 PM
Hey Matt,
Thank you for contacting Activision customer support. Activision Customer Support will check the status of the account in question, and we will email you the result. However, bans for hacking, cheating or other behavior that violates the terms of service are final and will not be discussed. Activision Customer Support will not be able to reverse any ban on your account. For information on how the banning process works, please refer to: http://community.callofduty.com/message/205286973#205286973.
If you have any further concerns, feel free to contact us at 1-(800) 225-6588 or update your online incident.
~~PLEASE DO NOT RESPOND TO THIS EMAIL~~
To update your incident online:
1. Browse to activision.custhelp.com, click on the Call of Duty MW3 logo.
2. Click "My Stuff" and log in.
a) Your Login is the email address you gave us. If you have not logged into your account before please click on the "Go to Account Assistance" button and follow the "Reset Your Password" option to have a password sent to you.
3. Now select "Questions".
4. Click on the question you want to update.
5. Select the Update Question button.
Jerrod
Activision Customer Support
Customer (Matt Miller) 02/03/2012 02:06 PM
I was not banned though! The very first time I was reset I did get banned but the second time I got reset I wasn't banned at all.
Response (Jerrod Mousseau) 02/01/2012 11:06 PM
Hey Matt,
Thank you for contacting Activision customer support. I do apologize, from the sounds of it, you received a ban and with that ban came a full stats reset. Unfortunately we are unable to discuss why you were banned and why you received a stats reset. All bans and punishments that come with it are final. For information on bans and punishments please refer to: http://community.callofduty.com/message/205286973#205286973
If you have any further concerns, feel free to contact us at 1-(800) 225-6588 or update your online incident.
~~PLEASE DO NOT RESPOND TO THIS EMAIL~~
To update your incident online:
1. Browse to activision.custhelp.com, click on the Call of Duty MW3 logo.
2. Click "My Stuff" and log in.
a) Your Login is the email address you gave us. If you have not logged into your account before please click on the "Go to Account Assistance" button and follow the "Reset Your Password" option to have a password sent to you.
3. Now select "Questions".
4. Click on the question you want to update.
5. Select the Update Question button.
Jerrod
Activision Customer Support
Customer (Matt Miller) 01/31/2012 02:11 PM
It's been three days, and still no update on why I was reset for no reason?
Response (Steven D.) 01/28/2012 07:12 AM
Matt,
Thank you for contacting Activision Customer Support. I have forwarded your information to the appropriate parties they will look into your issue for you. Unfortunately we will not be able to reset your stats.
If you have any other concerns or your incident remains unresolved please feel free to contact us or update your incident by doing the following:
1. Browse to activision.custhelp.com, click on the Call of Duty MW3 logo.
2. Click "My Stuff" and log in.
a) Your Login is the email address you gave us. If you have not logged into your account before please click on the "Go to Account Assistance" button and follow the "Reset Your Password" option to have a password sent to you.
3. Now select "Questions".
4. Click on the question you want to update.
5. Select the Update Question button.
Steven,
Activision Customer Support
Customer (Matt Miller) 01/27/2012 01:17 PM
Please read the whole post this time being as you didn't read my whole post last time.
I am not banned! I WAS banned but not anymore. My first reset came with a 48 hour ban but the second time I was reset it didn't come with a ban. And on the second reset completely everything was taken away from me.
Response (Steven D.) 01/27/2012 07:16 AM
Matt,
Thank you for contacting Activision Customer Support. I'm sorry to hear you are upset, and got Ban in Call of Duty: Modern Warfare 3. I am not able to discuss your ban with you, but all bans are final. If a user violates the terms and conditions, appropriate action can be taken. Your account is ultimately your responsibility. Banning happens as a result of a user not complying with the Call of Duty online security policies. Because of this, Activision Customer Support will not be able to reverse any ban on an account.
Bans for hacking, cheating or other behavior that violates the terms of service are final and will not be discussed. Activision Customer Support will not be able to reverse any ban on your account. For information on how to get banned, please refer to:
http://community.callofduty.com/message/205286973#205286973"
If you have any other concerns or your incident remains unresolved please feel free to contact us or update your incident by doing the following:
1. Browse to activision.custhelp.com, click on the Call of Duty MW3 logo.
2. Click "My Stuff" and log in.
a) Your Login is the email address you gave us. If you have not logged into your account before please click on the "Go to Account Assistance" button and follow the "Reset Your Password" option to have a password sent to you.
3. Now select "Questions".
4. Click on the question you want to update.
5. Select the Update Question button.
Steven,
Activision Customer Support
Customer (Matt Miller) 01/26/2012 08:50 PM
Let me just say something before we get to the info. This did not occur because there was some problem with my data being corrupt but I was reset by whoever bans/resets people because I also lost all of my "titles and emblem"s so this was a complete reset of my profile by a(n) moderator/enforcement staff member for Modern Warfare 3.
1. Gamertag: LeGiT x McLuViN
2. MP information for the game. Where do I find this?
3. Customer's ISP: Verizon Fios
4. Zip Code: 92530
5. Router & Modem make and model.
Router: Model #: MI424WR for Verizon FiOS
Modem: I don't know.
6. Type of Internet bundle package (voip phone and Internet, etc.)
Phone, Internet, Cable
7. Whether or not the user recalls receiving a ban notification .
I didn't receive any type of notification.
8. Did the player notice anything out of the ordinary prior to their rank/stats being reset? I didn't notice anything.
Response (Steven D.) 01/26/2012 02:21 PM
Matt,
Thank you for contacting Activision Customer Support. I'm sorry to hear you are upset, your stats are incorrect and you want your rank back in Call of Duty: Modern Warfare 3. If for some reason your stats or rank information becomes corrupted, the Modern Warfare 3 servers will restore them using a previously stored backup. This means that your rank or stats may not be exactly where you were before the reset occurred. Activision Customer Support will not be able to restore your rank or stats beyond what has already been restored by the automated process. We apologize for the inconvenience.
I will need the following information in order to help you resolve your issue:
1. Gamertag/Steam ID/PSN ID/Wii Ally Code
2. MP information for the game where available. We need to collect this data going forward for all related issues.
3. Customer's ISP
4. Zip Code
5. Router & Modem make and model
6. Type of Internet bundle package (voip phone and Internet, etc.)
7. Whether or not the user recalls receiving a ban notification .
8. Did the player notice anything out of the ordinary prior to their rank/stats being reset?
If you have any other concerns or your incident remains unresolved please feel free to contact us or update your incident by doing the following:
1. Browse to activision.custhelp.com, click on the Call of Duty MW3 logo.
2. Click "My Stuff" and log in.
a) Your Login is the email address you gave us. If you have not logged into your account before please click on the "Go to Account Assistance" button and follow the "Reset Your Password" option to have a password sent to you.
3. Now select "Questions".
4. Click on the question you want to update.
5. Select the Update Question button.
Steven,
Activision Customer Support
Customer (Matt Miller) 01/26/2012 01:21 PM
I am not banned. I was banned for 48 hours on the 18th of this month but that ban is up and that came with a reset and I understand that why I was reset the first time but I was reset again on the 25th of this month for no reason. Ever since I got reset the first time I haven't done anything that violates the terms of service so why did I get reset again?
Response (Steven D.) 01/26/2012 10:53 AM
Matt,
Thank you for contacting Activision Customer Support. I'm sorry to hear you are upset, and got Ban in Call of Duty: Modern Warfare 3. I am not able to discuss your ban with you, but all bans are final. If a user violates the terms and conditions, appropriate action can be taken. Your account is ultimately your responsibility. Banning happens as a result of a user not complying with the Call of Duty online security policies. Because of this, Activision Customer Support will not be able to reverse any ban on an account.
Bans for hacking, cheating or other behavior that violates the terms of service are final and will not be discussed. Activision Customer Support will not be able to reverse any ban on your account. For information on how to get banned, please refer to:
http://community.callofduty.com/message/205286973#205286973"
If you have any other concerns or your incident remains unresolved please feel free to contact us or update your incident by doing the following:
1. Browse to activision.custhelp.com, click on the Call of Duty MW3 logo.
2. Click "My Stuff" and log in.
a) Your Login is the email address you gave us. If you have not logged into your account before please click on the "Go to Account Assistance" button and follow the "Reset Your Password" option to have a password sent to you.
3. Now select "Questions".
4. Click on the question you want to update.
5. Select the Update Question button.
Steven,
Activision Customer Support
Customer (Matt Miller) 01/25/2012 02:19 PM
Ok so on Wednesday, January 18th I was reset on Modern Warfare 3 and I have no problem with that because I was doing glitches on the game but I was able to keep my titles and emblems that I obtained legitimately and I appreciated that but on Wednesday, January 25th I was reset again but for no reason, all of my titles and emblems were also taken away. But between January 20th (when my 48 hour ban ended) and January 24th I was able to get up to third prestige legitimately so what was I reset again for. There was no reason for another reset of my profile on Modern Warfare 3. Last edited by NaturallyHated ; edited 2 times in total
#2. Posted:
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Joined: Oct 18, 201113Year Member
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They dont reset people for nothing. nuff nuff stop glitching
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#3. Posted:
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Posts: 529
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Any exploit will get you banned/reset. And you obvi did something to get yourself banned
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#4. Posted:
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Status: Offline
Joined: Dec 29, 201013Year Member
Posts: 1,344
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xW33i wrote They dont reset people for nothing. nuff nuff stop glitching
Did you even bother to read the info in the "code" part of my post? If not then don't post since you don't even know the full story.
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#5. Posted:
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Joined: Dec 29, 201013Year Member
Posts: 1,344
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Status: Offline
Joined: Dec 29, 201013Year Member
Posts: 1,344
Reputation Power: 50
Winx wrote Any exploit will get you banned/reset. And you obvi did something to get yourself banned
I am not banned. Damn, both people on here and activision support don't even read the info given.
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#6. Posted:
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xIVIcMuFFiiNx wrotexW33i wrote They dont reset people for nothing. nuff nuff stop glitching
Did you even bother to read the info in the "code" part of my post? If not then don't post since you don't even know the full story.
i did, like i said they dont reset people for nothing.
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#7. Posted:
Status: Offline
Joined: Dec 29, 201013Year Member
Posts: 1,344
Reputation Power: 50
Status: Offline
Joined: Dec 29, 201013Year Member
Posts: 1,344
Reputation Power: 50
xW33i wrotexIVIcMuFFiiNx wrotexW33i wrote They dont reset people for nothing. nuff nuff stop glitching
Did you even bother to read the info in the "code" part of my post? If not then don't post since you don't even know the full story.
i did, like i said they dont reset people for nothing.
Actually they do because after the first time they reset me I had learned my lesson so I didn't bother doing any other glitches and yet I was reset again but without a 48hour ban and yet they kept telling me I was reset again because I got banned again even though I wasn't banned.
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#8. Posted:
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Joined: Jan 20, 201212Year Member
Posts: 2,002
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Status: Offline
Joined: Jan 20, 201212Year Member
Posts: 2,002
Reputation Power: 96
you found out now
activison has the worst customer support
activison has the worst customer support
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#9. Posted:
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Joined: Dec 29, 201013Year Member
Posts: 1,344
Reputation Power: 50
Status: Offline
Joined: Dec 29, 201013Year Member
Posts: 1,344
Reputation Power: 50
UberHaxorMods wrote you found out now
activison has the worst customer support
Before now I didn't really have to contact them about anything.
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#10. Posted:
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Joined: Jan 23, 201212Year Member
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Status: Offline
Joined: Jan 23, 201212Year Member
Posts: 317
Reputation Power: 15
well i read the info you gave and you said u was banned on the 18th so u didn't get unbanned for 48 hours then u said u was reset on the 25 for the second time that would only gave u 5 days to get to 3rd prestige so to me that sounds as if u cheated in some way there is no way in hell you made it to 3rd in 5 days time so there for you must have glitch or boosted in same way that resulted in the reset
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