ok so my laptop has been running really slow, its not even a year old yet, its a dell inspiron 1440, so i called dell to see if they could find out what the problem was and how they could fix it. so after 4 hours of talking to agents they took over my computer so they could find out what was wrong. after doing that for a 1/2 hour he told me that with the warranty i purchased(a complete coverage, parts labor software) i would have to buy a $200 warranty(a little less then half of what i paid for the laptop new) so he could re-download all the software that was previously installed incorrectly. so pretty much they want me to pay them $200 so they can fix what they did wrong. WTF