I have a dell windows vista that is about 4-5 years old. we got viruses on it and my parent bought a new computer. they gave this one to me now and all i want to do is make it to the day it came out of the box however we didn't have the system restore disks. plus i tried the tapping f8 and going in to the advanced boot up menu how ever that didn't work out it ended up loading a a regular screen where you would click a user to loin however it was no picture and the users name was "other user" when u click on it it comes up with a user name and pass word and non of the adman passwords will work. Dell want to charge me 50-100 buck for something they can do over the phone the only system restore disk we have is a hp windows 7 i relay need this restored because my laptop cant handle PC gaming and i don't want to download any more games to the desktops because its eventually some how gonna get restore any help would be greatly appreciated please help.