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Xbox One Headset connection Issue
Posted:
Xbox One Headset connection IssuePosted:
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Joined: Mar 07, 201113Year Member
Posts: 303
Reputation Power: 11
Status: Offline
Joined: Mar 07, 201113Year Member
Posts: 303
Reputation Power: 11
Well I just got my live renwed today and It required me to update my controller again which ive already done...but now it says that the mini usb which goes into the top of the controller is not connected..yet worked before. Can anyone help please!
I am trying to use my Turtle Beach Earforce X11. They worked before about 1 month ago when they first put our a controller update but now the connection cord isnt recognizing the controller.
I am trying to use my Turtle Beach Earforce X11. They worked before about 1 month ago when they first put our a controller update but now the connection cord isnt recognizing the controller.
#2. Posted:
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Joined: Aug 09, 200915Year Member
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I only can think of acouple steps to try and help. First unplug the headset and restart the system. Then plug everything back in and try again. Second you could maybe try checking to see if ur sound is off and mic is muted. #rd you plug the headset into another controler, or a pc and test it. and finally if all else fails buy a new one, put the old one in the box and say it was DOA. requires the same headset.
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#3. Posted:
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Joined: Feb 11, 201311Year Member
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Joined: Feb 11, 201311Year Member
Posts: 7,143
Reputation Power: 4745
Solution
To resolve this issue, determine the faulty component and then replace that component:
-The Xbox One Wireless Controller
To troubleshoot the wireless controller, try using AA batteries, or try a different Xbox One Rechargeable Battery Pack to verify that nothing is wrong with the controller. If the controller works with different batteries, it isn't causing the issue.
-The Xbox One Play & Charge cable
To check whether the cable is the problem, try a different Play & Charge cable (or any standard USB to micro-USB cable) to charge the battery. If the battery charges correctly with a different cable, your charge cable is faulty.
-The rechargeable battery
To troubleshoot the rechargeable battery, try the following:
Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox One Rechargeable Battery Pack and on the Xbox One Wireless Controller. Then try to charge the battery again.
Try a different Xbox One Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, your original battery is faulty.
To resolve this issue, determine the faulty component and then replace that component:
-The Xbox One Wireless Controller
To troubleshoot the wireless controller, try using AA batteries, or try a different Xbox One Rechargeable Battery Pack to verify that nothing is wrong with the controller. If the controller works with different batteries, it isn't causing the issue.
-The Xbox One Play & Charge cable
To check whether the cable is the problem, try a different Play & Charge cable (or any standard USB to micro-USB cable) to charge the battery. If the battery charges correctly with a different cable, your charge cable is faulty.
-The rechargeable battery
To troubleshoot the rechargeable battery, try the following:
Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox One Rechargeable Battery Pack and on the Xbox One Wireless Controller. Then try to charge the battery again.
Try a different Xbox One Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, your original battery is faulty.
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