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Help please?!!!
Posted:

Help please?!!!Posted:

Incognito_1
  • TTG Senior
Status: Offline
Joined: Jun 27, 201014Year Member
Posts: 1,207
Reputation Power: 50
Status: Offline
Joined: Jun 27, 201014Year Member
Posts: 1,207
Reputation Power: 50
Well today I tried to sign into my live account as usual, but when I signed in it said-
"Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management.

Its seems weird because I have my credit card set up so it automatically renews itself every year, so why would it say this? Any help would be greatly appreciated and I will reward you in some way or another.

Please help
#2. Posted:
Ant
  • V5 Launch
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Joined: Jun 12, 200915Year Member
Posts: 8,515
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Status: Offline
Joined: Jun 12, 200915Year Member
Posts: 8,515
Reputation Power: 520
Just re-enter your details in account information. I never use a credit card on Xbox.
#3. Posted:
MyObjective
  • TTG Senior
Status: Offline
Joined: Dec 05, 201014Year Member
Posts: 1,171
Reputation Power: 60
Status: Offline
Joined: Dec 05, 201014Year Member
Posts: 1,171
Reputation Power: 60
same thing happened to me but I know what was wrong

Well what happened was you had it set to Automatic renewal and the card messed up and did not pay for the most recent renewal so all you have to do is pay for the most recent renewal and your acc will be unsuspended.

Hope I helped!
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