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Urgently need Apple ID help. (+Rep 12)
Posted:
Urgently need Apple ID help. (+Rep 12)Posted:
Status: Offline
Joined: Dec 22, 201311Year Member
Posts: 82
Reputation Power: 14
Status: Offline
Joined: Dec 22, 201311Year Member
Posts: 82
Reputation Power: 14
Okay TTG so:
Last night my sister gave me her iPad and she fully reset it before hand, BUT find my iphone was still switched on so now when I try and set up the ipad it is asking for her old apple id password. She didn't know it so I went on to reset it and here's where the problem is.
I reset the password and I can now sign in fine online (the my apple id website thing) BUT on the iTunes windows program I try and sign in and it says my account is locked? Also, when I try and activate the ipad it says "<name> this Apple ID can not be used to unlock this iPad." I also read up about that you can just turn off find your iphone from iCloud online so I tried to sign in and it says there are no devices currently on find my iphone?? Can somebody please help me.
Why can I sign in perfect on the Apple website yet on the iTunes program and while trying to activate the ipad it doesn't work?
I'll rep literally as much as you want if anyone can help. THANK YOU!
Last night my sister gave me her iPad and she fully reset it before hand, BUT find my iphone was still switched on so now when I try and set up the ipad it is asking for her old apple id password. She didn't know it so I went on to reset it and here's where the problem is.
I reset the password and I can now sign in fine online (the my apple id website thing) BUT on the iTunes windows program I try and sign in and it says my account is locked? Also, when I try and activate the ipad it says "<name> this Apple ID can not be used to unlock this iPad." I also read up about that you can just turn off find your iphone from iCloud online so I tried to sign in and it says there are no devices currently on find my iphone?? Can somebody please help me.
Why can I sign in perfect on the Apple website yet on the iTunes program and while trying to activate the ipad it doesn't work?
I'll rep literally as much as you want if anyone can help. THANK YOU!
#2. Posted:
Status: Offline
Joined: Dec 16, 201311Year Member
Posts: 439
Reputation Power: 21
Status: Offline
Joined: Dec 16, 201311Year Member
Posts: 439
Reputation Power: 21
You might half to phone apple and explan to them what has happend and thay might be able to help.
Do you have the box of the iPad? Apple might ask you for the IMEI number?
Do you have the box of the iPad? Apple might ask you for the IMEI number?
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#3. Posted:
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Joined: Aug 07, 201410Year Member
Posts: 425
Reputation Power: 22
Status: Offline
Joined: Aug 07, 201410Year Member
Posts: 425
Reputation Power: 22
Contact Apple with proof of ownership and account info.
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