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I need some advice.
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I need some advice.Posted:

frostxbl
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So I just got back to where I can play Xbox again, after about a year and a half without one right. I try to download my profile onto my new Xbox and I can get my family account, but not my personal account that was under a different email. I went and tried to recover it because I thought I had forgotten the password or something, but no. The recovery email was really long and I didn't recognize it at all. So that led me to my next conclusion, I've been hacked. What can I do about this? I spent more than 10 years on that account and I had legit 100% completion of games that I played. It really sucks to see all that hard work and time go to waste. Any help from anyone would be appreciated greatly.

Thank you,
frost
#2. Posted:
G6
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Your best bet would to contact Microsoft/Xbox. Make sure you know your old information your old password for it , what recovery email was used. Etc.
#3. Posted:
MeisyOG
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Hmmm have you tried signing into the parent account to view your family accounts? it might show you the email to your account from there
#4. Posted:
CasualK
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frostxbl wrote So I just got back to where I can play Xbox again, after about a year and a half without one right. I try to download my profile onto my new Xbox and I can get my family account, but not my personal account that was under a different email. I went and tried to recover it because I thought I had forgotten the password or something, but no. The recovery email was really long and I didn't recognize it at all. So that led me to my next conclusion, I've been hacked. What can I do about this? I spent more than 10 years on that account and I had legit 100% completion of games that I played. It really sucks to see all that hard work and time go to waste. Any help from anyone would be appreciated greatly.

Thank you,
frost


The chances of you being hacked on the Xbox platform are slim to none. You've either forgotten the email address you actually used or the silly family settings are sending recoveries to a parent email?
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