PC SupportBSOD on Windows 10 install for brand new custom system
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PC SupportBSOD on Windows 10 install for brand new custom systemPosted:

josef73
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I need some advice.
I built a system for my son two days ago. This is probably the 5th or 6th system I've built, so I'm not exactly a beginner, but I'm completely at a loss as to what to do next. Here are the components:
Asus ROG Strix Z390-H Gaming motherboard
Intel I7-8700 CPU
G.Skill Trident Z RGB 2X8GB DDR4-3600 PC4-28800 Memory
Gigabyte GTX 1070 Windforce OC 8GB video card
Samsung 970 EVO 500GB M.2 2280 Internal SSD
Seagate BarraCuda 2TB 7200RPM SATA III Internal HD
ASUS PCIE Bluetooth and Wifi card
EVGA CLC 120 Liquid Cool CPU cooler
EVGA 750W Supernova G3 Powersupply
Corsair Crystal 460X RGB Midtower ATX case

Put it together, booted right into BIOS with no issues. Started to install Windows 10 Home via USB stick. It comes up to the screen to choose 64bit, 32bit, or Memory Diagnostic. I choose 64bit, and it loads system files and the BSOD. Here is the stop code error: 0xc000021a. Any information I can find through Google for that code, provides suggestions that require being in the windows environment, and that is obviously not possible.
Here is what I have tried:
Tried using each DIMM separately, and in various slots
removed the HD, leaving only the SSD
removed the SSD, leaving only the HD
removed the video card, used onboard video
Disabled all but one core on the CPU
Updated the BIOS to latest version
Tried the USB stick in various ports (would only get even this far in 2.0 ports)
Ran the Memory diagnostic from the usb stick (got stuck at 25% for 18 hours before I rebooted)
None of these things have had any effect. Same exact BSOD stop code every time.
The retailer will replace faulty parts no problem, but I don't know which one to replace, or should I replace several at once? The retailer is over an hours drive, so I'd rather not have to go back and forth a bunch of times.
Any suggestions?
#2. Posted:
Yolo
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josef73 wrote I need some advice.
I built a system for my son two days ago. This is probably the 5th or 6th system I've built, so I'm not exactly a beginner, but I'm completely at a loss as to what to do next. Here are the components:
Asus ROG Strix Z390-H Gaming motherboard
Intel I7-8700 CPU
G.Skill Trident Z RGB 2X8GB DDR4-3600 PC4-28800 Memory
Gigabyte GTX 1070 Windforce OC 8GB video card
Samsung 970 EVO 500GB M.2 2280 Internal SSD
Seagate BarraCuda 2TB 7200RPM SATA III Internal HD
ASUS PCIE Bluetooth and Wifi card
EVGA CLC 120 Liquid Cool CPU cooler
EVGA 750W Supernova G3 Powersupply
Corsair Crystal 460X RGB Midtower ATX case

Put it together, booted right into BIOS with no issues. Started to install Windows 10 Home via USB stick. It comes up to the screen to choose 64bit, 32bit, or Memory Diagnostic. I choose 64bit, and it loads system files and the BSOD. Here is the stop code error: 0xc000021a. Any information I can find through Google for that code, provides suggestions that require being in the windows environment, and that is obviously not possible.
Here is what I have tried:
Tried using each DIMM separately, and in various slots
removed the HD, leaving only the SSD
removed the SSD, leaving only the HD
removed the video card, used onboard video
Disabled all but one core on the CPU
Updated the BIOS to latest version
Tried the USB stick in various ports (would only get even this far in 2.0 ports)
Ran the Memory diagnostic from the usb stick (got stuck at 25% for 18 hours before I rebooted)
None of these things have had any effect. Same exact BSOD stop code every time.
The retailer will replace faulty parts no problem, but I don't know which one to replace, or should I replace several at once? The retailer is over an hours drive, so I'd rather not have to go back and forth a bunch of times.
Any suggestions?
when in doubt wipe the drive you tried to install windows on and just restart the install. you dont have anything to lose.
#3. Posted:
Dan-
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Download and install this.https://www.resplendence.com/whocrashed

That will get the dump from the crash which you can then search for to see what is causing blue screens.
#4. Posted:
josef73
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[/quote] when in doubt wipe the drive you tried to install windows on and just restart the install. you dont have anything to lose.[/quote]

I forgot to include that I've tried this as well, using wipe drive feature in the BIOS. Did not help. Thanks though.
#5. Posted:
josef73
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Dan- wrote Download and install this.https://www.resplendence.com/whocrashed

That will get the dump from the crash which you can then search for to see what is causing blue screens.


This program runs under the windows environment, and I can't install windows. I can't even boot to safe mode with a command prompt.
#6. Posted:
Adam
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If it's bluescreening on a windows install, that suggests a dodgy USB stick / Bootable drive.

I'd recommend getting another USB stick on the go and installing a new Windows bootable drive from the Microsoft Website.
#7. Posted:
josef73
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Adam wrote If it's bluescreening on a windows install, that suggests a dodgy USB stick / Bootable drive.

I'd recommend getting another USB stick on the go and installing a new Windows bootable drive from the [Minimum post requirement for links]


Thanks, going to try this when I get home tonight. I'm skeptical, but ever hopeful
#8. Posted:
josef73
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Turns out it was the Windows install media. I created a new windows install stick using the media creation tool, and it all went perfectly from that point on. Thanks everyone for the suggestions.
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