PC SupportReboot and select proper boot device error
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PC SupportReboot and select proper boot device errorPosted:

Lounge
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I just got finished building my new pc. And I have a ssd with my files on it and when it was loading up at first I got an error about ASUS. Now I was trying to get a fresh install through a usb drive but it was saying something about my ssd. Now I get the error reboot and select a proper boot device. And my keyboard doesn't seem to be getting any power, and it also doesn't come up with the keys to get into the bios, just goes straight to the error. Please help thanks
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Forest
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It sounds like the computer is unable to see the SSD. Is it an NVME drive, M.2 SSD, or just a regular 2.5in SSD using sata connector?

Is your keyboard hooked up directly to the computer, or is it going through a USB hub? Is the keyboard hooked up to a USB 3.0 port or a USB 2.0 port? Sometimes USB 3.0 ports can cause some issues, I always recommend plugging in Mice/keyboards into USB 2.0 ports if possible.

Have you tried to pull the CMOS battery to reset all bios settings, then see if you keyboard/hard drive is being recognized afterwords?
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Forest wrote It sounds like the computer is unable to see the SSD. Is it an NVME drive, M.2 SSD, or just a regular 2.5in SSD using sata connector?

Is your keyboard hooked up directly to the computer, or is it going through a USB hub? Is the keyboard hooked up to a USB 3.0 port or a USB 2.0 port? Sometimes USB 3.0 ports can cause some issues, I always recommend plugging in Mice/keyboards into USB 2.0 ports if possible.

Have you tried to pull the CMOS battery to reset all bios settings, then see if you keyboard/hard drive is being recognized afterwords?


Its just a regular SSD with sata. And i will try using a Usb 2.0(Using the keyboard through 3.0 atm) Tried switching mouse and keyboard and the mouse still works but when i plug the keyboard into my mums laptop, It gets power.

Can you please PM me for further help? Thanks, Would really appreciate it
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Forest
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Lounge wrote
Forest wrote It sounds like the computer is unable to see the SSD. Is it an NVME drive, M.2 SSD, or just a regular 2.5in SSD using sata connector?

Is your keyboard hooked up directly to the computer, or is it going through a USB hub? Is the keyboard hooked up to a USB 3.0 port or a USB 2.0 port? Sometimes USB 3.0 ports can cause some issues, I always recommend plugging in Mice/keyboards into USB 2.0 ports if possible.

Have you tried to pull the CMOS battery to reset all bios settings, then see if you keyboard/hard drive is being recognized afterwords?


Its just a regular SSD with sata. And i will try using a Usb 2.0(Using the keyboard through 3.0 atm) Tried switching mouse and keyboard and the mouse still works but when i plug the keyboard into my mums laptop, It gets power.

Can you please PM me for further help? Thanks, Would really appreciate it


I would recommend trying to perform a flee drain on the computer, and then try to pull the cmos battery.

Flee drain is pretty straight forward. Turn of the computer, unplug the power cable and then hold down the power button for 10-15 seconds. This will drain any residual power from the computer that may be stored in the capacitors. Once you have performed this, plug the power back in and see if you keyboard is being recognized if and if you can get into the bios.

If your keyboard is still not working, try to see if you can pull the cmos battery from the motherboard to clear the bios.

We want to see if the computer recognizes the SSD in the bios, if so it's possible that you maybe have the computer set in legacy boot mode instead of UEFI.
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Forest wrote
Lounge wrote
Forest wrote It sounds like the computer is unable to see the SSD. Is it an NVME drive, M.2 SSD, or just a regular 2.5in SSD using sata connector?

Is your keyboard hooked up directly to the computer, or is it going through a USB hub? Is the keyboard hooked up to a USB 3.0 port or a USB 2.0 port? Sometimes USB 3.0 ports can cause some issues, I always recommend plugging in Mice/keyboards into USB 2.0 ports if possible.

Have you tried to pull the CMOS battery to reset all bios settings, then see if you keyboard/hard drive is being recognized afterwords?


Its just a regular SSD with sata. And i will try using a Usb 2.0(Using the keyboard through 3.0 atm) Tried switching mouse and keyboard and the mouse still works but when i plug the keyboard into my mums laptop, It gets power.

Can you please PM me for further help? Thanks, Would really appreciate it


I would recommend trying to perform a flee drain on the computer, and then try to pull the cmos battery.

Flee drain is pretty straight forward. Turn of the computer, unplug the power cable and then hold down the power button for 10-15 seconds. This will drain any residual power from the computer that may be stored in the capacitors. Once you have performed this, plug the power back in and see if you keyboard is being recognized if and if you can get into the bios.

If your keyboard is still not working, try to see if you can pull the cmos battery from the motherboard to clear the bios.

We want to see if the computer recognizes the SSD in the bios, if so it's possible that you maybe have the computer set in legacy boot mode instead of UEFI.


I disconnected All the sata cables from the motherboard and restarted and keyboard booted up and booted into the usb drive with windows on it. When i first had the problem a few weeks ago with my old pc i changed bios settings as Windows would not install onto the drive. I have changed from ASUS Mobo to a Gigabyte so not so familiar with it. Will try your solution now
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