EA Responds To Reports Of 'Anthem' Bricking PS4 Consoles

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Yesterday, reports started to make rounds that Sony was issuing refunds to players who purchased Anthem digitally on PS4 and were having problems with the game crashing and bricking their console.

As you may know, Anthem has had crashing issues on every platform since launch, but it appears the PS4 is where the most problems are being had. And again, this has been known since launch. But once word got out that Sony was reportedly breaking its very strict digital return policy and handing out refunds for the game with no questions asked, all of sudden the issue blew up until it was dominating headlines all day yesterday and into this morning.

That all said, EA has now responded to PS4 crashing issues, saying that's investigating the issue:


On its support page, EA outlines and asks you complete the following procedure if your game crashes on PS4:

If you are experiencing hard crashes of your console please reply with the following information [on said support page]:

PlayStation Console: (PS4, Slim, Pro)
PSN ID:
Crash Info:When does the crash take place? Are you having to take specific steps to get your PlayStation going again?
Have you reported your crash data when prompted? (Y/N)


From the sounds it, despite knowing about it for awhile, it doesn't appear like BioWare or EA have nailed down the problem yet, which isn't exclusive to PS4, but it seems to be where the pair are focusing the most resources and effort into a fix.



Posted:
Related Forum: PlayStation Forum

Source: https://comicbook.com/gaming/2019/03/05/anthem-ps4-xbox-pc-crashing-refund-ea/

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"EA Responds To Reports Of 'Anthem' Bricking PS4 Consoles" :: Login/Create an Account :: 9 comments

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XboxPosted:

Glad I am not playing this game.

JasonPosted:

Glad they are looking into this actually.

Two_FacedPosted:

coolbunny1234
XBL-AB
coolbunny1234 I've heard much more than just PS4, I've heard it's literally bricking PS, Xbox, and PC.....


A game may crash, but hard pass on the brick.
Xbox's OS doesnt even let games access it to even corrupt anything.
PC a game can crash your pc which wont brick it unless your HDD is screwed up


It's straight burning out the cpu if I remember what I read correctly. Specifically, it's giving PC's the blue screen, and Xbox is "freezing" I guess would be a better word, and the only way to get it going again is by unplugging it. I don't have anthem so it hasn't happened to me but what I've read is wild!


My buddy on xbox live said his crashed, froze and the game won't even load anymore. No error code or anything. It acts like it's going to load and just sends him back to dashboard every time.

coolbunny1234Posted:

XBL-AB
coolbunny1234 I've heard much more than just PS4, I've heard it's literally bricking PS, Xbox, and PC.....


A game may crash, but hard pass on the brick.
Xbox's OS doesnt even let games access it to even corrupt anything.
PC a game can crash your pc which wont brick it unless your HDD is screwed up


It's straight burning out the cpu if I remember what I read correctly. Specifically, it's giving PC's the blue screen, and Xbox is "freezing" I guess would be a better word, and the only way to get it going again is by unplugging it. I don't have anthem so it hasn't happened to me but what I've read is wild!

WW2Posted:

XBL-AB
coolbunny1234 I've heard much more than just PS4, I've heard it's literally bricking PS, Xbox, and PC.....


A game may crash, but hard pass on the brick.
Xbox's OS doesnt even let games access it to even corrupt anything.
PC a game can crash your pc which wont brick it unless your HDD is screwed up


Yeah, that is true. Unless you manually go into the Xbox firmware and try to add or change anything it will brick the console. That's why no one is able to "recreate" a Xbox UI. With PC, I don't think you can "brick" a PC unless you actually put effort into it. (Not even talking about the game causing it)

ZemaPosted:

PS4 always got problems

AnimePosted:

The PS system just couldn't handle the game.

XBL-ABPosted:

coolbunny1234 I've heard much more than just PS4, I've heard it's literally bricking PS, Xbox, and PC.....


A game may crash, but hard pass on the brick.
Xbox's OS doesnt even let games access it to even corrupt anything.
PC a game can crash your pc which wont brick it unless your HDD is screwed up

coolbunny1234Posted:

I've heard much more than just PS4, I've heard it's literally bricking PS, Xbox, and PC.....


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