Microsoft sued for claims of Xbox Live Gold double billing

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Microsoft's Xbox Live online gaming service has a Gold level tier where gamers pay to gain access to multiplayer features, early access to demos and more. Now an Xbox Live subscriber has filed a class action lawsuit against the company claiming that Microsoft sometimes double bills its customers. According to Courthouse News Service, the plaintiff, Ryan Graves, claims that Microsoft's terms of service for its Xbox Live subscriptions are "vague and onerous."

In his lawsuit, filed in the state of Washington on July 29, Graves claims that in January 2010 he bought a one year subscription to Xbox Live via a debit card. In June 2010 he canceled his debit card and as such the Xbox Live subscription ended in January 2011. However, in March 2011 he bought a new one year subscription to Xbox Live via a new debit card but he later discovered that Microsoft charged his new card twice for the same one-year Xbox Live subscription amount.

The lawsuit states that when Graves went to protest the second charge, "Microsoft informed Graves that the duplicate charge was not a mistake. The representative further explained that one charge was for the authorized subscription that he manually signed up for on March 4, 2011, and the other was for the automatic renewal of his previous expired subscription. The representative informed Graves that he had two years worth of subscriptions that Microsoft would allow to run consecutively." Graves claims that he didn't want two years of the Xbox Live service and asked that the second charge be refunded. The lawsuit claims that Microsoft refused.

Graves is seeking damages and restitution along with a "reverse all unlawful, unfair, or otherwise improper charges, and to cease and desist from engaging in further unlawful conduct in the future." Microsoft has yet to respond to the lawsuit.

http://www.neowin.net/news/microsoft-sued-for-claims-of-xbox-live-gold-double-billing

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"Microsoft sued for claims of Xbox Live Gold double billing" :: Login/Create an Account :: 56 comments

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StablePosted:

iEnergizer It's not that he needs the $60, the lawsuit itself costs $1000+. He's doing this because of how B.S microsoft is.
He paid for one subscription, cancelled his card, and put a new card that purchased a extra membership that he did not want.

I think this is reasonable because I too would be pretty mad.
They have no right to double charge and not refund. I hope he gets millions out of this.

I completely Agree.

StealthPosted:

It's not that he needs the $60, the lawsuit itself costs $1000+. He's doing this because of how B.S microsoft is.
He paid for one subscription, cancelled his card, and put a new card that purchased a extra membership that he did not want.

I think this is reasonable because I too would be pretty mad.
They have no right to double charge and not refund. I hope he gets millions out of this.

StablePosted:

I think he has a reasonable case here. I understand its only $60. But that's not necessarily the issue. The issue is within Microsoft NOT refunding him his money. Its not the amount, its how Microsoft is dealing with the situation. I can bet you that if it were $200 or something of that sort then the problem would be both the "Money" and "How Microsoft tends to deal with this". But for now, the problem is "How Microsoft dealing with the issue carelessly". I say carelessly because they, quote "have yet to respond to the lawsuit." They can hardly give 2 F*cks. I think he should keep the lawsuit going until something is done. I've had countless of problems with Microsoft. They're a 1billion Dollar Company indeed. That's the problem. The company's out for themselves. They can careless if they have a unsatisfied customer. But they put a front that "Customer Service is our Top Priority." What a bunch of B.S. And some people are short-sighted to the front. I'm sure some of you may disagree. And that's fine. But if your going to disagree with me. Sate your opinion in a formal and respectful way.

-Stable

Hawks484Posted:

Wow he must really need that 60 bucks...

markzombiesPosted:

this guys getting all worked up over 60$...
wow........... sad

Byakuya_KuchikiPosted:

This is just sad, and what's the point theyre gonna lose... i mean its a Multi-Billion Dollar Company lol

Jacob8hockeyPosted:

Its pretty sad hes sueing. Its like 60$ and hes still getting his value for it. Its not like he only gets one year hes get two. If anything I agree that it is his fault. He bought the two without realising it which is his fail.

KillaAl117Posted:

good i hope grave gets what he wants. Microsoft is greedy with their money. If it werent for halo i wouldnt play xbox. Idgaf bout getting maps first or minecraft for xbox

Joker42yoPosted:

ha wow thts pretty intense over 60 bucks

JamesHardenPosted:

Haha wow Microsoft is interesting.


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