Microsoft sued for claims of Xbox Live Gold double billing

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Microsoft's Xbox Live online gaming service has a Gold level tier where gamers pay to gain access to multiplayer features, early access to demos and more. Now an Xbox Live subscriber has filed a class action lawsuit against the company claiming that Microsoft sometimes double bills its customers. According to Courthouse News Service, the plaintiff, Ryan Graves, claims that Microsoft's terms of service for its Xbox Live subscriptions are "vague and onerous."

In his lawsuit, filed in the state of Washington on July 29, Graves claims that in January 2010 he bought a one year subscription to Xbox Live via a debit card. In June 2010 he canceled his debit card and as such the Xbox Live subscription ended in January 2011. However, in March 2011 he bought a new one year subscription to Xbox Live via a new debit card but he later discovered that Microsoft charged his new card twice for the same one-year Xbox Live subscription amount.

The lawsuit states that when Graves went to protest the second charge, "Microsoft informed Graves that the duplicate charge was not a mistake. The representative further explained that one charge was for the authorized subscription that he manually signed up for on March 4, 2011, and the other was for the automatic renewal of his previous expired subscription. The representative informed Graves that he had two years worth of subscriptions that Microsoft would allow to run consecutively." Graves claims that he didn't want two years of the Xbox Live service and asked that the second charge be refunded. The lawsuit claims that Microsoft refused.

Graves is seeking damages and restitution along with a "reverse all unlawful, unfair, or otherwise improper charges, and to cease and desist from engaging in further unlawful conduct in the future." Microsoft has yet to respond to the lawsuit.

http://www.neowin.net/news/microsoft-sued-for-claims-of-xbox-live-gold-double-billing

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"Microsoft sued for claims of Xbox Live Gold double billing" :: Login/Create an Account :: 56 comments

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ZorzeyPosted:

They had this coming for a while, since they changed the website and removed the ability to turn off auto renewal.

JonnyLUFCPosted:

Thiefing little...
G;ad they got sued.

funsnipesPosted:

Thats when you press the Auto renewal button off
:facepalm:
Idiot

Shoot2AmuzePosted:

He paid for the year so he should get it for the year not till he takes the credit card of the account.

Jacob8hockeyPosted:

Jacob8hockey
African_Ops
devgru_ST6
Jacob8hockey Its pretty sad hes sueing. Its like 60$ and hes still getting his value for it. Its not like he only gets one year hes get two. If anything I agree that it is his fault. He bought the two without realising it which is his fail.


Are you retarded or something? He didnt buy a 2yr subscription he bought a 1yr subscription and they charged him twice. Microsoft does this s**t all the time and his guy is finally doing something about it. How about supporting him instead of acting like a little ****. Seriously, The F**K UP. TTG doesnt need anymore smarta$$ kids talking s**t and ruining the site.


Actually are youn retarded? He bought the first year with his debit card which he cancelled. So it never got paid for. Then he gets a new card and somehow he still buys the next year. He already had gold and he bought more. THe kid is a **** idiot. He still gets 2 years of gold anyways which he probably would have gotten anyways. He also had Auto Renewal on which I think anyone with a brain can understand what it does.

And for the part about me, I can support whoever I want. Im not acting like a little ****. You are making the big deal about it and making TTG look bad by flaming my post. You could have just said you dissagree and something else. Beside you have like 20 posts so why should you be chirping?


Messed up. The quote of African Ops is actually my typing not his. Deleted text wrong

Jacob8hockeyPosted:

African_Ops
devgru_ST6
Jacob8hockey Its pretty sad hes sueing. Its like 60$ and hes still getting his value for it. Its not like he only gets one year hes get two. If anything I agree that it is his fault. He bought the two without realising it which is his fail.


Are you retarded or something? He didnt buy a 2yr subscription he bought a 1yr subscription and they charged him twice. Microsoft does this s**t all the time and his guy is finally doing something about it. How about supporting him instead of acting like a little ****. Seriously, The F**K UP. TTG doesnt need anymore smarta$$ kids talking s**t and ruining the site.


Actually are youn retarded? He bought the first year with his debit card which he cancelled. So it never got paid for. Then he gets a new card and somehow he still buys the next year. He already had gold and he bought more. THe kid is a **** idiot. He still gets 2 years of gold anyways which he probably would have gotten anyways. He also had Auto Renewal on which I think anyone with a brain can understand what it does.

And for the part about me, I can support whoever I want. Im not acting like a little ****. You are making the big deal about it and making TTG look bad by flaming my post. You could have just said you dissagree and something else. Beside you have like 20 posts so why should you be chirping?

-HexicGFX-Posted:

If he cancelled it, then they shouldn't have renewed
it anyway.

Third_EyePosted:

-iJelly he obviously paid over xbox.com then Refreshed his page.. Which double charges his credit card rofl..
That's what I think :P
Once more, this is pocket change to Bill Gates lol

JealousPosted:

he obviously paid over xbox.com then Refreshed his page.. Which double charges his credit card rofl..

CameronUKPosted:

I was billed over 100 euros for 4200 microsoft points. We rang them up and they said we will refund you, which they did, but only 72, which is what it normally costs. I hate microsoft, they are useless.


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