Microsoft admits to mistaken Xbox Live bans
The Banhammer has a "reverse" setting after all.
In a post on Microsoft's Major Nelson blog, Xbox Live policy and enforcement team head Stephen Toulouse announced that a number of recent bannings are being overturned on further review.
"We're still conducting our review but the cause appears to be a software issue, not an error on the part of the enforcement team's normal actions," Toulouse said. "It's very specific and occurred between August 29 and September 9, affecting a very small percentage of users." Toulouse emphasized repeatedly that banning consoles is something his team takes seriously, and stressed that the number of mistakenly banned systems was a "tiny set" of those axed from the service during that period.
As for those who found themselves on the banned list unjustly, Toulouse said they don't need to take any action to restore their service, as they should already be able to connect to Xbox Live like normal. Additionally, they will automatically have their account credited in the coming days with 1,200 Microsoft points and three months of Xbox Live Gold.
"You have my assurance that we are investigating how this error occurred and have since discontinued use of the software that was used," Toulouse said.
Posted:
Source: http://uk.gamespot.com/news/6336377/microsoft-admits-to-mistaken-xbl-bans
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Comments
OHSNAPPosted:
i didn't do anything and i got banned from Xbox live, are they supposed to unban right away? because im gonna be mad if i dont get unbanned, it was my second month of live i think and i had 10 more months and i also had 80 msp and i was first legit on mw2.. plus i liked my gamertag..
killer_B5000Posted:
RogueAssassinKRaYZieFooL don't know if this is linked but recently i was playing gears 3 campaign, got an achievement and suddenly my gamescore went upto 115,000+ because my gamerscore was reset ages ago :/ haha WIN!!
Mine too!!! i got the "Welcome to Beast Mode" and BAM! 95000+ gamerscore...lol
LOL WOW, me too, finished a level of gears 3 and all the sudden I have 41,000 GS...I had like 3000 and was reset a long time ago.
RogueAssassinPosted:
KRaYZieFooL don't know if this is linked but recently i was playing gears 3 campaign, got an achievement and suddenly my gamescore went upto 115,000+ because my gamerscore was reset ages ago :/ haha WIN!!
Mine too!!! i got the "Welcome to Beast Mode" and BAM! 95000+ gamerscore...lol
KRaYZieFooLPosted:
don't know if this is linked but recently i was playing gears 3 campaign, got an achievement and suddenly my gamescore went upto 115,000+ because my gamerscore was reset ages ago :/ haha WIN!!
Jamo_GamingPosted:
I Got banned for "Fraud" and I have not ever committed anything like that on Xbox Live.
And i also wasnt even on my Xbox the Past 3 weeks before i got banned :S
So i hope i get unbanned
And i also wasnt even on my Xbox the Past 3 weeks before i got banned :S
So i hope i get unbanned
TTGxS1M0NPosted:
I knew it! I got 13 xbl gold and i only got playing one before I got banned until the 31/12/9999 and I had done nothing wrong, is there refunds or something like that?
CrAzYsHoOtErPosted:
Yusukes Attention xbox 360 players My gamertag is CHRIS44JAMES I am hosting a 10th lobby on modern warefare 2 tonight and a 15th lobby on black ops tommarow msg me back on my Gamertag to sign up.GTFO right now
TurquoisePosted:
-Sparkie-you all obviously didn't read the 1 font int the terms and conditions that says Microsoft has the right to be assholesliqour_manMEXxTROJANSBut he didnt act out of terms over the code of conduct. Thus he didnt break any rules and didnt deserve to be bannedJacob8hockeyemmanuel804 well doesnt that entitle someone to be able to sue them? i mean they kicked them off of XBL for no reason and now they speak up basically taking hundreds of dollars away from them
First off they can ban anyone they want because you are using their product. So no, you can't sue them for banning you, even if it is for no reason (from my understanding).
And if you read the article you would know they added 1200MSP and 3 months of gold to those who got banned.
I think they reserve the right to ban u cuz u accept the terms and conditions when u sign up
It would be possible to sue them for that but good look your going up a multi-billion company so yea
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