Microsoft apologizes for Xbox360 cloud save issue

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The Xbox Live service experienced some hiccups recently with its cloud save feature and now Microsoft is making amends with a free month of Xbox Live.

Microsoft notes it's automatically applying a one-month extension to impacted customers. There is no need to call support if you were affected by the outage. Xbox's Major Nelson posts that the company knows who couldn't reach the cloud and will handle it on their end.

Late last week Xbox Live customers reported outages and other issues, along with the cloud save file problem, which would bounce back error "0x807b0198" when trying to load a file.

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Related Forum: Xbox Forum

Source: http://www.joystiq.com/2012/12/31/microsoft-apologizes-for-cloud-save-issue-doles-out-free-month/#comments

Comments

"Microsoft apologizes for Xbox360 cloud save issue" :: Login/Create an Account :: 92 comments

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LostPosted:

How can they tell who has had issues with it though.

gtapro151Posted:

Z61
Poliwrath That is wonderful. Why not supply everyone with a free month of XBL? XBL messed up even more after the Cloud save error than it did when it first started. Some BS man. I wasn't able to get on for 5 hours because XBL was messed up


5 hours oh my what to do for 5 hours? Maybe go hang out with friends?


maby he would like to use the service hes paying for whats the crime in that?

SmurfsPosted:

I haven't been on Xbox for the past week so it hasn't affected me.

PlotPosted:

i have been at my dads an d unable to play xbox so no free month of xbl for me :(

BenedictionPosted:

Dang it. I wasn't on xbox live at all during this time. So I don't even have a chance with this free month. Oh well my parents got me a year for christmas so I don't realy need it.

gmlukensPosted:

Sweet, could use another month of Xbox :)

aBoxOfMintsPosted:

looks like I get a free month then hahaha, damn shit was pissing me off with my minecraft loads

PlusnetPosted:

Good thing it's fixed. I had some player data in there.

AR15Posted:

It's good that they fixed it, not like it was really effecting anyone though.

Z61Posted:

Poliwrath That is wonderful. Why not supply everyone with a free month of XBL? XBL messed up even more after the Cloud save error than it did when it first started. Some BS man. I wasn't able to get on for 5 hours because XBL was messed up


5 hours oh my what to do for 5 hours? Maybe go hang out with friends?