Xbox has started rolling out a new AI-powered chatbot called Support Virtual Agent.

It’s available now for US-based Xbox Insiders, ahead of a wider release planned for a later date.

According to Megha Dudani, senior product manager lead at Microsoft Gaming, the new feature is designed to “help Xbox players more efficiently solve their support-related gaming issues”.

It can “quickly access information from support.xbox.com to answer questions relevant to Xbox console and game support issues”, she said on Xbox Wire.

As previously reported, players can ask the chatbot questions via text or voice. If it’s unable to solve the problem, players can request to chat with a live support agent if it’s within Xbox support’s normal working hours.

The Xbox Insider Programme lets players offer feedback on the latest Xbox system updates, as well as in-development features and games, on consoles and Windows 10/11 devices.

Players interested in signing up to the programme need to download the Xbox Insider Hub for consoles or PC.

Last November, Xbox announced a multi-year deal with Inworld to build AI dialogue and narrative tools at scale.

Inworld hit the headlines last summer after a Grand Theft Auto 5 mod let players talk to NPCs using its generative AI platform.

Posted: Nov 09, 2024 8:50 pm
Related Forum: Xbox Forum

Source: https://www.videogameschronicle.com/news/xbox-is-rolling-out-its-new-ai-support-chatbot-to-testers/