"This has been a humbling experience and highlighted how we as a studio can – and need – to do better for Xbox fans around the world. We are so grateful to our fans who have stood by our side and we appreciate all of your patience as we worked through these issues. As a token of our appreciation and to thank fans for the continued support and understanding, we will be offering the following items, for free, to anyone who has played Halo: The Master Chief Collection online since launch (11.11.14) through today (12.19.14)."

• 1 Month of Xbox Live Gold
• Exclusive In-Game Nameplate
• Exclusive In-Game Avatar
• Halo 3: ODST Campaign – Development has just started on the campaign for Halo 3: ODST, which will be available within Halo: The Master Chief Collection, and upgraded to 1080p resolution, running at 60fps. It will be available for free to anyone who has played Halo: The Master Chief Collection since launch (11.11.14) through today (12.19.14).* Thanks to our friends at Bungie for creating the original “Halo 3: ODST” campaign.
• “Relic” Halo 2: Anniversary Multiplayer Map – Available via a free content update to Halo: The Master Chief Collection, we will reimagine the fan-favorite map “Relic,” fully remastered and running at 1080p resolution and 60fps. We chose this map based on its suitability for Slayer and Objective modes and its ability to support teams of varying sizes. And you can trust that Certain Affinity will tune and tweak the map to make it even better than you remember.

"The satisfaction and joy of our fans is absolutely critical to everyone at 343 Industries and we regret the issues and the frustration you have endured. We are truly sorry and thank you for your continued patience and support of the Halo franchise."