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Troubleshoot Issues With The Xbox One Kinect Sensor
Tutorial Name: Troubleshoot Issues With The Xbox One Kinect Sensor
Category: Xbox One Tutorials
Submitted By: Gubbins
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Views: 985
Related Forum: Xbox Forum
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Things to know
Here are a few things to consider before you adjust your Kinect or play space:
- Depending on the experience, Kinect may need to see your whole body. For example, if the game youre trying to play involves kicking a ball, Kinect needs to see your feet.
- Typically, high-definition cameras need a certain amount of light in order to get the best exposure. Make sure your play space is well-lit, but avoid direct sunlight on users and the camera.
- Make sure Kinect is plugged in and on. The Xbox logo on the Kinect lights up when the sensor is on. If your sensor wont turn on, please see Kinect doesn't turn on.
- Place your Kinect as close to the edge of the surface it is sitting on as you are comfortable with. Make sure no nearby objects obstruct its field of view.
Kinect settings
If you are having trouble with Kinect seeing you, start on the Kinect screen of the Settings menu. To get to the Kinect screen, press the Menu button on your controller, select Settings, and then select Kinect.
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The great thing about this Kinect screen is that you can see what Kinect sees. If you cant see yourself in this view, youll need to adjust the Kinect sensor.
If your Kinect sensor is unplugged or off, the Kinect screen indicates the status. Just plug your sensor in if necessary, and then select Kinect on.
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Adjust the Kinect sensor
To adjust the Kinect sensor, follow these steps:
1. Press the Menu button on the controller, select Settings, and then select Kinect to open the Kinect Settings screen.
2. Select I moved my Kinect sensor or Im having trouble with Kinect.
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3. Follow the steps to adjust your Kinect sensor, including the audio calibration.
Note For information about to adjust the angle of the Kinect sensor, see Adjust the angle of the Kinect sensor.
Note If you have problems while in a game, refer to the tutorial for the game, and then adjust the Kinect sensor while in the game.
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