Under certain circumstances, the Xbox OneGuide may not display your channel lineup, may show incorrect information, or may not show any information at all. This is generally due to either incorrect settings or a delay in receiving information from Xbox Live.

Solutions

Solution 1: Connect to Xbox Live

Connect to Xbox Live to view your channel information in the OneGuide. You will not be able to see channel information while offline.

Solution 2: Check your cable or satellite provider settings

Xbox One needs accurate information about your TV provider and channel lineup to populate the OneGuide. To verify your channel information:

1. From Home, say Xbox, go to Settings, or open Settings from Your games & apps.

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2. Select TV & OneGuide.

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3. Select OneGuide.

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4. Review the OneGuide details (such as your postal code, provider, and lineup) to make sure your TV lineup is correct.

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Solution 3: Clear OneGuide

To clear your OneGuide information and then refresh it with the latest information from Xbox Live, follow these steps:

1. From Home, say Xbox, go to Settings, or open Settings from My games & apps.
2. Select TV & OneGuide.
3. Select OneGuide.
4. Select Clear OneGuide.

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Solution 4: Adjust your channel filtering

1. Xbox One may be set to filter some of your channels based on resolution. You can adjust which channels are filtered in Settings.

From Home, say Xbox, go to Settings, or open Settings from My games & apps.

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2. Select TV & OneGuide.

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3. Select OneGuide.

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4. Select your filtering preference from the list below Clear History. Selecting Show all HD and SD channels ensures that all channels are present in the OneGuide.

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