If youve made a change to your home entertainment system or just set up your console for the first time and have no sound, try the following solutions:

Simple solutions

• Check that the TV audio is not muted and is at a reasonable volume.
  
• Verify that your external or built-in TV speakers are properly connected and turned on

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Check your TV and HDMI connections

1. Press the Xbox button to return to the Home screen.
2. Press the Menu button on the controller.

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3. Select Settings.
4. Select Display & sound.

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Troubleshooting sound issues with an audio-video receiver

If your Xbox One console is connected to an audio-visual receiver thats connected to your television and you have no sound, follow these troubleshooting steps:

1. Turn on your devices in the following order. Wait for each device to fully power up before starting the next device:
a. Television
b. Audio-video receiver
c. Xbox One console
2. Use the Input button on your televisions remote control (or the buttons on the television) to switch the input source of your receiver away from the console and then back (for example, HDMI1 to HDMI2, then back to HDMI1).
3. Restart the audio-video receiver.
4. Set your TV connection to HDMI:
a. Press the Xbox button to return to the Home screen.
b. Press the Menu button on the controller.
c. Select Settings.
d. Select Display & sound.

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