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Do Not Buy Elite Premium - Founder Deadline was yesterday
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Do Not Buy Elite Premium - Founder Deadline was yesterdayPosted:
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This is not meant to start another discussion about whether you should pay for elite or how good or stupid the service is. It's about the customer service behind the service.
I signed up this morning because the popup in the xbox elite app said I had until 12PM West coast today to get founder status.
As soon as I purchased the subscription, the elite app would no longer sign in and eventually would say the servers were unavailable.
After checking the forums I saw you had to wait a few hours anyway so I went to work. I can say I'm not surprised it's still not working. So I went on the support chat and they said the deadline was yesterday sorry. Since I upgraded, obviously I don't get that popup anymore. I'm willing to admit if I'm wrong, but when I called the support number after the chat that rep even said, "I apologize for the confusion, I thought the same thing myself until I came in today, But there was still nothing I can do." He put me on hold and spoke to a supervisor and same answer. They advised the only way to get founder now is to find someone who has hardened edition that already redeemed the premium code, but not the founder code. And of course they are hiding behind the XBox store's no refund policy. When I advised it said you can cancel at anytime, he said "Yes, you can cancel at anytime but you will not get a refund"
I'm willing to admit if I'm wrong..but is anyone still getting the popup where I could get a pic of it. Even better would someone be willing to PM a hardened code they don't need cause they're already a founder? They said it was 12/13 12AM, either way, it's not 12 AM PST yet, and I signed up at like 10 am this morning.
Working on pasting the chat soon.
Last edited by meloyelo51 ; edited 2 times in total
I signed up this morning because the popup in the xbox elite app said I had until 12PM West coast today to get founder status.
As soon as I purchased the subscription, the elite app would no longer sign in and eventually would say the servers were unavailable.
After checking the forums I saw you had to wait a few hours anyway so I went to work. I can say I'm not surprised it's still not working. So I went on the support chat and they said the deadline was yesterday sorry. Since I upgraded, obviously I don't get that popup anymore. I'm willing to admit if I'm wrong, but when I called the support number after the chat that rep even said, "I apologize for the confusion, I thought the same thing myself until I came in today, But there was still nothing I can do." He put me on hold and spoke to a supervisor and same answer. They advised the only way to get founder now is to find someone who has hardened edition that already redeemed the premium code, but not the founder code. And of course they are hiding behind the XBox store's no refund policy. When I advised it said you can cancel at anytime, he said "Yes, you can cancel at anytime but you will not get a refund"
I'm willing to admit if I'm wrong..but is anyone still getting the popup where I could get a pic of it. Even better would someone be willing to PM a hardened code they don't need cause they're already a founder? They said it was 12/13 12AM, either way, it's not 12 AM PST yet, and I signed up at like 10 am this morning.
Working on pasting the chat soon.
Last edited by meloyelo51 ; edited 2 times in total
#2. Posted:
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Thanks FOr The Info BRO!!!!
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#3. Posted:
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What is the "Founder" I've never understood that? Cause I'm getting Elite for Christmas and I would like to know more details please.
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#4. Posted:
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Can take up to 48 hours for founder status to show up, personally it took mine five days. Just wait it should show up, if not email support.
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#5. Posted:
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Ok..that's a pain to cut and paste every line.
So I think its real funny that he even sent me a link with no time in it and that is their whole argument.
Oh and that link saying to hurry up is up there at 12:11 pm EST...
Here is the chat:
Frank Soos
Tech Specialist Frank Soos Reporting!
Frank Soos
Hello and thank you for contacting Activision Customer Support.
null
It seems my account is stuck in limbo. I purchased the elite premium this morning and played a match on xbox live. Since
I paid I cannot get into the elite app on the xbox and am not getting any founder benefits or icon on the website. But in
the game I do now have the extra theater slots.
Frank Soos
I see.
null
the app was working fine under the free account right before i purchased the subscription but gets stuck on signing in and
eventually says the server is not available
null
gamertag is MELOYELO51
Frank Soos
Thank you for that.you.
Frank Soos
Yes, right now, the ELITE app is down for the 360, and we are looking into.
Frank Soos
This has nothing to do with you or your account specifically, and I ask that you be patient as we look into it.
null
i guess thats just coincidence then..i ran it, then subscribed and tried to go right back in and hasnt worked since. My
concern is that I purchased it after seeing the founder deadline was extended to today. But now looking at the faqs it
says the ONLY way to get founder is to buy the hardened edition
Frank Soos
The development team is working around the clock to get this issue resolved.
Frank Soos
Founder status expired last night at midnight western time.
Frank Soos
Registering into ELITE with premium status was one way to do it.
Frank Soos
The other way is to use your founder's card code if you have the hardened edition.
null
thats good, i appreciate the info on the servers. so since i went premium today and played a match i should get the
founder status after these issues are worked out then?
null
even though i dont have a hardened code?
Frank Soos
No.
Frank Soos
As I said, you had to have gotten into ELITE before midnight on December 13.
Frank Soos
Today is exempt from that.
null
it said before 12 pm on dec 13th
Frank Soos
You missed the deadline sir.
Frank Soos
I'm sorry.
null
so I'm out $50 because the app gave the wrong info?
Frank Soos
You are not out $50.00.
Frank Soos
You bought premium ELITE subscription.
null
Yes..because the app said today was the deadline and thats the reason I bought the subscription.
Frank Soos
That entitles you to premium ELITE services and the DLC for the whole year.
Frank Soos
Sir, find for me where it says 12PM December 13th if you could, and link it to me.
null
The app I can no longer sign into was one of them
Frank Soos
Okay, find for me where it says that on the site.
null
it was on the upgrade to premium pop up..I don't have that any more because I upgraded.
Frank Soos
No, it wasn't.
Frank Soos
[ Register or Signin to view external links. ]
Frank Soos
The first sentence says: "Great news for folks yet to redeem their Founder Status or those that still havent purchased an
ELITE membership were extending ELITE Founder Status until December 13th as a thank you to our loyal community. "
Frank Soos
The key word here is "until".
Frank Soos
So please, sir, do not try to blame anyone for your missing the deadline.
Frank Soos
I am sorry you did not get founder status, I know it sucks.
Frank Soos
But the premium ELITE service is worth its price.
Frank Soos
All the founder status gets you is the green skull, a title, an emblem, and a winter camo.
null
[ Register or Signin to view external links. ]
Frank Soos
Thank you for that.
Frank Soos
Why may I ask did you link me to that?
null
Becasue you asked me to. It does not show the 12pm on that page..but after dec 13th means it should still be valid on the
13th.
null
I understand it is limited items you get..but I would have either waited till closer to DLC or not signed up
Frank Soos
Sir, the page you linked me to is with reference to the hardened edition.
Frank Soos
You do not have the hardened edition, correct?
null
No I do not have hardened.
Frank Soos
Okay, then you don't have access to that founder card and it does not apply.
Frank Soos
Is there anything else I can do for you today?
null
I understand thats a different method..but it is to show that people who have hardened can go beyond the
deadline....meaning there was a deadline of the 13th.
null
Is this really how you treat your customers?
Frank Soos
I'm sorry if you feel mistreated sir, but I do apologize for this.
Frank Soos
I cannot change the founder status for you.
null
Your asking me to prove something that I no longer have access to
Frank Soos
I apologize, I thought you said the website said that founder status would be available on the 13th.
Frank Soos
And I was merely trying to establish that the status was extended UNTIL the 13th.
Frank Soos
In any event sir, I cannot do anything about you missing the date for getting founder status.
null
I remember checking because I had to go to work and making sure it would be done before 12:00
Frank Soos
Is there anything else I can do for you today?
null
explain to me how the deadline is not advertised as the 12th then
null
thats what a deadline is
Frank Soos
Sir, what do you want me to say?
null
If you can't help..I need to know who can
Frank Soos
Help what?
null
Giving the founder status
Frank Soos
I don't know what it is you want from me exactly?
Frank Soos
No one will give you that, sir.
Frank Soos
That is handled through the system.
Frank Soos
It is automated.
Frank Soos
I don't have access to that, I can't edit your account or anything like that.
Frank Soos
Is there anything else I can do for you today?
null
I guess not
Frank Soos
If you don't have anymore questions for me today, I want to thank you for contacting Activision and you have a great day.
Frank Soos
has disconnected.
So I think its real funny that he even sent me a link with no time in it and that is their whole argument.
Oh and that link saying to hurry up is up there at 12:11 pm EST...
Here is the chat:
Frank Soos
Tech Specialist Frank Soos Reporting!
Frank Soos
Hello and thank you for contacting Activision Customer Support.
null
It seems my account is stuck in limbo. I purchased the elite premium this morning and played a match on xbox live. Since
I paid I cannot get into the elite app on the xbox and am not getting any founder benefits or icon on the website. But in
the game I do now have the extra theater slots.
Frank Soos
I see.
null
the app was working fine under the free account right before i purchased the subscription but gets stuck on signing in and
eventually says the server is not available
null
gamertag is MELOYELO51
Frank Soos
Thank you for that.you.
Frank Soos
Yes, right now, the ELITE app is down for the 360, and we are looking into.
Frank Soos
This has nothing to do with you or your account specifically, and I ask that you be patient as we look into it.
null
i guess thats just coincidence then..i ran it, then subscribed and tried to go right back in and hasnt worked since. My
concern is that I purchased it after seeing the founder deadline was extended to today. But now looking at the faqs it
says the ONLY way to get founder is to buy the hardened edition
Frank Soos
The development team is working around the clock to get this issue resolved.
Frank Soos
Founder status expired last night at midnight western time.
Frank Soos
Registering into ELITE with premium status was one way to do it.
Frank Soos
The other way is to use your founder's card code if you have the hardened edition.
null
thats good, i appreciate the info on the servers. so since i went premium today and played a match i should get the
founder status after these issues are worked out then?
null
even though i dont have a hardened code?
Frank Soos
No.
Frank Soos
As I said, you had to have gotten into ELITE before midnight on December 13.
Frank Soos
Today is exempt from that.
null
it said before 12 pm on dec 13th
Frank Soos
You missed the deadline sir.
Frank Soos
I'm sorry.
null
so I'm out $50 because the app gave the wrong info?
Frank Soos
You are not out $50.00.
Frank Soos
You bought premium ELITE subscription.
null
Yes..because the app said today was the deadline and thats the reason I bought the subscription.
Frank Soos
That entitles you to premium ELITE services and the DLC for the whole year.
Frank Soos
Sir, find for me where it says 12PM December 13th if you could, and link it to me.
null
The app I can no longer sign into was one of them
Frank Soos
Okay, find for me where it says that on the site.
null
it was on the upgrade to premium pop up..I don't have that any more because I upgraded.
Frank Soos
No, it wasn't.
Frank Soos
[ Register or Signin to view external links. ]
Frank Soos
The first sentence says: "Great news for folks yet to redeem their Founder Status or those that still havent purchased an
ELITE membership were extending ELITE Founder Status until December 13th as a thank you to our loyal community. "
Frank Soos
The key word here is "until".
Frank Soos
So please, sir, do not try to blame anyone for your missing the deadline.
Frank Soos
I am sorry you did not get founder status, I know it sucks.
Frank Soos
But the premium ELITE service is worth its price.
Frank Soos
All the founder status gets you is the green skull, a title, an emblem, and a winter camo.
null
[ Register or Signin to view external links. ]
Frank Soos
Thank you for that.
Frank Soos
Why may I ask did you link me to that?
null
Becasue you asked me to. It does not show the 12pm on that page..but after dec 13th means it should still be valid on the
13th.
null
I understand it is limited items you get..but I would have either waited till closer to DLC or not signed up
Frank Soos
Sir, the page you linked me to is with reference to the hardened edition.
Frank Soos
You do not have the hardened edition, correct?
null
No I do not have hardened.
Frank Soos
Okay, then you don't have access to that founder card and it does not apply.
Frank Soos
Is there anything else I can do for you today?
null
I understand thats a different method..but it is to show that people who have hardened can go beyond the
deadline....meaning there was a deadline of the 13th.
null
Is this really how you treat your customers?
Frank Soos
I'm sorry if you feel mistreated sir, but I do apologize for this.
Frank Soos
I cannot change the founder status for you.
null
Your asking me to prove something that I no longer have access to
Frank Soos
I apologize, I thought you said the website said that founder status would be available on the 13th.
Frank Soos
And I was merely trying to establish that the status was extended UNTIL the 13th.
Frank Soos
In any event sir, I cannot do anything about you missing the date for getting founder status.
null
I remember checking because I had to go to work and making sure it would be done before 12:00
Frank Soos
Is there anything else I can do for you today?
null
explain to me how the deadline is not advertised as the 12th then
null
thats what a deadline is
Frank Soos
Sir, what do you want me to say?
null
If you can't help..I need to know who can
Frank Soos
Help what?
null
Giving the founder status
Frank Soos
I don't know what it is you want from me exactly?
Frank Soos
No one will give you that, sir.
Frank Soos
That is handled through the system.
Frank Soos
It is automated.
Frank Soos
I don't have access to that, I can't edit your account or anything like that.
Frank Soos
Is there anything else I can do for you today?
null
I guess not
Frank Soos
If you don't have anymore questions for me today, I want to thank you for contacting Activision and you have a great day.
Frank Soos
has disconnected.
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#6. Posted:
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It doesn't mean that if you don't get Founder XP that you shouldn't buy Elite Premium. You get all the DLCs. Founder XP isn't the only way to level up a clan you know..
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#7. Posted:
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ModemWarfare wrote What is the "Founder" I've never understood that? Cause I'm getting Elite for Christmas and I would like to know more details please.
Founder really is just a few emblems and winter gun camo. I certainly wouldn't spend the $50 just for them.
I did the elite premium for the DLC price advantage for future maps. It's just the principal of the founder thing pushed me over the edge to sign up today instead of waiting to being closer to the DLC releases.
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#8. Posted:
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Thanks for the Update
I almost bought it like a min ago
I almost bought it like a min ago
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#9. Posted:
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shadiestyeoj wrote Can take up to 48 hours for founder status to show up, personally it took mine five days. Just wait it should show up, if not email support.
They specifically said the deadline was yesterday and I won't get it because I signed up today.
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#10. Posted:
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Tom_Brady wrote It doesn't mean that if you don't get Founder XP that you shouldn't buy Elite Premium. You get all the DLCs. Founder XP isn't the only way to level up a clan you know..
I haven't even looked into the clan thing. But I know some clans won't invite you without it if I did have a chance to check it out. I doub't my K/D ratio is what they are looking for anyway
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