fuzion_DNA wrote

r00t wrote Thanks for all the shitposting, I'm sure OP appreciates it.

Your ISP uses statistical multiplexing to promise subscribers more max bandwidth than their infrastructure can actually provide at max load. It's possible that some other users that share your connection to the ISP have started hogging bandwidth at almost all hours and there is no more bandwidth to allocate to you. This is very unlikely, which is why ISPs use this system in the first place.

If you've changed the router password (or the router itself), you've kicked all clients off of the network. It sounds like you could be running some sort of malware that uses loads of bandwidth.

Well, I've scanned with quite a few programs; Malware Bytes, AVG, for instance. I've cleared all cookies, etc. There's no malware on my systems.

As for my router, it's secured and encrypted. I am the only one connected to my router, I've also inspected the connections on the router to make sure of this and I am the only one.

As for internet provider, my provider is BT. I've asked a few advisors if other customers might be experiencing high latency in the past month, each one of them have said that there hasn't been any calls like that. I'm being given Optic Fiber broadband at the beginning of January, but there's still time before that and while I have this time, I'd like to fix this issue before then. My current D/L speed is an average of 12 MBps and Upload is 1MBps, which I know is bad, but it's good considering my area. My average ping should be about 30 for western europe servers.

Any idea considering these things?

EDIT: The upgrade to Optic Fiber is an average of 90 MBps D/L and 20 MBps Upload. I've got a good feeling this will fix what problem I'm having along with the newest router they have on the way for me as well... But even so, this sort of ping needs to be fixed until then, since I'm a developer and need to get my work done and put up onto the internet.

Are you sure no one else in your house is on the computer all the time doing something that uses
tons and tons of bandwidth? if so that might be the problem not sure.

If nothing has changed on your end, it's the fault of the ISP. The answer the advisers gave you is pretty meaningless and you might try complaining that you are not receiving what you paid for. Is it only your ping or is your bandwidth low as well?

H2A wrote Are you sure no one else in your house is on the computer all the time doing something that uses
tons and tons of bandwidth? if so that might be the problem not sure.

100 percent sure, I'm the only one who uses a computer the majority of the time.

r00t wrote If nothing has changed on your end, it's the fault of the ISP. The answer the advisers gave you is pretty meaningless and you might try complaining that you are not receiving what you paid for. Is it only your ping or is your bandwidth low as well?

Ping alone, nothing else. Bandwidth is completely fine.

Just got off of the phone to my ISP, I'm being compensated 10 pounds for not being notified that their bandwidth has moved over to their updated BT Infinity Optic Fiber broadband from their normal broadband. So, yes it's an ISP issue, which I'll have to wait until my new router and updated service arrives at the beginning of January. Thank you r00t and AR15 for your help. The topic can be closed.