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#11. Posted:
FrostyxGoblin
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you can also remove the extension on chrome if it doesnt get rid of it
1.) click the three lines in the top right
2.) click settings (near the bottom of the popup)
3.) look to the left and click extensions
4.) remove all extensions that you never added expect google docs
5.) to get rid of ad's get adblock ( [ Register or Signin to view external links. ]
#12. Posted:
Stedos
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ImmortalGengar wrote
You have a good ol case of Adware

[ Register or Signin to view external links. ]

For Google Chrome
Open Google Chrome
type in the address bar:
http://chrome:extensions
or (Goto the 3 stripes in the top right corner, select Settings and on the left side: Extensions)
Remove Media Viewer, Media Player, Video Player, BetterSurf, WebExp Enhanced by clicking the trash can icon, right next to the browser extension.
Restart Google Chrome
Optional: If the malware is still there, consider resetting Google Chrome to default settings.

Have a look over the website above and let me know if it helped

While that may work for the toolbar, it may not work for the other adware he has on his computer. There is quite a high chance that he has a program on his PC that will just continue to install adware to hos browser. Just removing it from chrome may not be enough to stop the adware.



FrostyxGoblin wrote you can also remove the extension on chrome if it doesnt get rid of it
1.) click the three lines in the top right
2.) click settings (near the bottom of the popup)
3.) look to the left and click extensions
4.) remove all extensions that you never added expect google docs
5.) to get rid of ad's get adblock ( [ Register or Signin to view external links. ]

AdBlock usually doesn't block ads that are displayed by a plugin or an exe. When a plugin is installed to chrome by these pieces of adware, it is usually hard to remove it.


Last edited by Stedos ; edited 1 time in total
#13. Posted:
KingMurphy
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Joined: Jun 11, 201410Year Member
Posts: 38
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ImmortalGengar wrote
You have a good ol case of Adware

[ Register or Signin to view external links. ]

For Google Chrome
Open Google Chrome
type in the address bar:
http://chrome:extensions
or (Goto the 3 stripes in the top right corner, select Settings and on the left side: Extensions)
Remove Media Viewer, Media Player, Video Player, BetterSurf, WebExp Enhanced by clicking the trash can icon, right next to the browser extension.
Restart Google Chrome
Optional: If the malware is still there, consider resetting Google Chrome to default settings.

Have a look over the website above and let me know if it helped


Thank you so much, already got rid of it but either way both would've worked. Thanks again!
#14. Posted:
KingMurphy
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Joined: Jun 11, 201410Year Member
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Posts: 38
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FrostyxGoblin wrote you can also remove the extension on chrome if it doesnt get rid of it
1.) click the three lines in the top right
2.) click settings (near the bottom of the popup)
3.) look to the left and click extensions
4.) remove all extensions that you never added expect google docs
5.) to get rid of ad's get adblock ( [ Register or Signin to view external links. ]


Thanks but I've mentioned I have adblock. Problem is resolved already. Thanks for your help.
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