#11. Posted:
3CH
  • Christmas!
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Symptom wrote
3CH wrote
Symptom wrote
3CH wrote You're probably way over your bandwidth or the router is.
Can you provide details of how your internet is actually set up?
Doesn't sound like it's the Xboxs' fault tbh. I still get 80-120mbp/s with my original Xbone on wireless.


The router is id say roughly 3 metres away but through a thin wall you could probably punch though it your self lol but when the virgin media box was downstairs it was still better than what I'm averaging now kinda wish I didint switch now but at moment switching back isn't an option, I've reset the router and all of that and even moved its position where I thought items around it could be affecting it were it was close to a tv and surround sound and other appliances thought maybe the surrounding frequencies could be affecting it but still no change.

Are you using an internet router integrated into a modem or an independent router?


It's an all in one so literally plug it in anywhere in the house and you can test the signal strength with the app

I'm a big BIG hater of integrated modems. They bottle neck the ever living hell out of your network and restrict your control over your own network.
What I would suggest doing is contacting your ISP w all devices connected to the modem and tell them which device you're having issues with. Tell them you believe it is getting throttled, even if it isn't, so they will ACTUALLY take a look into your traffic patterns and not just tell you they have to send a tech out.
I would also suggest resetting the network completely, forgetting the internet on all of the devices and then reconnecting them one by one but starting with the Xbox. It depends how your integrated modem is programmed - but this may be an easy fix for your issue.
I used to be a tech lead for an ISP and I will almost bet 80% of your issue is that integrated router/modem. It was so so common for people to call with issues - only for me to have to tell them the amount of traffic they're trying to use cannot be handled through their modem at their desired speeds.
The other 20% is probably related to having too much traffic for your internet package.
#12. Posted:
Symptom
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ttghanman wrote
Symptom wrote
3CH wrote
Symptom wrote
3CH wrote You're probably way over your bandwidth or the router is.
Can you provide details of how your internet is actually set up?
Doesn't sound like it's the Xboxs' fault tbh. I still get 80-120mbp/s with my original Xbone on wireless.


The router is id say roughly 3 metres away but through a thin wall you could probably punch though it your self lol but when the virgin media box was downstairs it was still better than what I'm averaging now kinda wish I didint switch now but at moment switching back isn't an option, I've reset the router and all of that and even moved its position where I thought items around it could be affecting it were it was close to a tv and surround sound and other appliances thought maybe the surrounding frequencies could be affecting it but still no change.

Are you using an internet router integrated into a modem or an independent router?


It's an all in one so literally plug it in anywhere in the house and you can test the signal strength with the app


I use to have bad internet, check your packet loss and let us know what it shows, when i was wireless i had a constant 1-2% packet loss lucky days id have 0 but i lagged alot, i got a ethernet cable and that helped a ton, i rarely lag now even when 3 people are streaming tv shows and movies in my house,

Since your modem is really close im sure if your not wired already it would be easy enough getting a wire to it

Also are you lagging all the time or just recently since lockdown?
And what is your internet speeds?
Xbox has had a few problems since lockdown some games have gotten a little laggier during peak hours but has not been to bad, could also be your isp that is having problems,

Also im not to sure what the all in one thing is, is that were you plug it into any outlet if so and you are in an old home bad wiring can cause some problems with the connection


The most annoying thing is it says 100% wireless strength and only a 42ms latency and no packet loss but soon as I go to play a game it instantly goes straight up to 140ms then 150ms and so on but then next min I'm in a game at 52ms ping and it's steady for 5-10 min then it's a waiting game again and yeah I might just have to go for the Ethernet, was hoping that wireless would be alot better these days but still can only hope for a day without having to use wires again lol til then I best go order a new cable , thank you for the help man I really appreciate it.
#13. Posted:
Symptom
  • TTG Senior
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Joined: Apr 29, 201113Year Member
Posts: 1,309
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Joined: Apr 29, 201113Year Member
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3CH wrote
Symptom wrote
3CH wrote
Symptom wrote
3CH wrote You're probably way over your bandwidth or the router is.
Can you provide details of how your internet is actually set up?
Doesn't sound like it's the Xboxs' fault tbh. I still get 80-120mbp/s with my original Xbone on wireless.


The router is id say roughly 3 metres away but through a thin wall you could probably punch though it your self lol but when the virgin media box was downstairs it was still better than what I'm averaging now kinda wish I didint switch now but at moment switching back isn't an option, I've reset the router and all of that and even moved its position where I thought items around it could be affecting it were it was close to a tv and surround sound and other appliances thought maybe the surrounding frequencies could be affecting it but still no change.

Are you using an internet router integrated into a modem or an independent router?


It's an all in one so literally plug it in anywhere in the house and you can test the signal strength with the app

I'm a big BIG hater of integrated modems. They bottle neck the ever living hell out of your network and restrict your control over your own network.
What I would suggest doing is contacting your ISP w all devices connected to the modem and tell them which device you're having issues with. Tell them you believe it is getting throttled, even if it isn't, so they will ACTUALLY take a look into your traffic patterns and not just tell you they have to send a tech out.
I would also suggest resetting the network completely, forgetting the internet on all of the devices and then reconnecting them one by one but starting with the Xbox. It depends how your integrated modem is programmed - but this may be an easy fix for your issue.
I used to be a tech lead for an ISP and I will almost bet 80% of your issue is that integrated router/modem. It was so so common for people to call with issues - only for me to have to tell them the amount of traffic they're trying to use cannot be handled through their modem at their desired speeds.
The other 20% is probably related to having too much traffic for your internet package.


Trust me I hate them too got told this provider would be good and no issues but feels like I've gone back 15 years thank you for helping me and il try get hold of them but with everything going on it's hard to contact them
#14. Posted:
3CH
  • Christmas!
Status: Offline
Joined: Jun 02, 201113Year Member
Posts: 552
Reputation Power: 107
Status: Offline
Joined: Jun 02, 201113Year Member
Posts: 552
Reputation Power: 107
Symptom wrote
ttghanman wrote
Symptom wrote
3CH wrote
Symptom wrote
3CH wrote You're probably way over your bandwidth or the router is.
Can you provide details of how your internet is actually set up?
Doesn't sound like it's the Xboxs' fault tbh. I still get 80-120mbp/s with my original Xbone on wireless.


The router is id say roughly 3 metres away but through a thin wall you could probably punch though it your self lol but when the virgin media box was downstairs it was still better than what I'm averaging now kinda wish I didint switch now but at moment switching back isn't an option, I've reset the router and all of that and even moved its position where I thought items around it could be affecting it were it was close to a tv and surround sound and other appliances thought maybe the surrounding frequencies could be affecting it but still no change.

Are you using an internet router integrated into a modem or an independent router?


It's an all in one so literally plug it in anywhere in the house and you can test the signal strength with the app


I use to have bad internet, check your packet loss and let us know what it shows, when i was wireless i had a constant 1-2% packet loss lucky days id have 0 but i lagged alot, i got a ethernet cable and that helped a ton, i rarely lag now even when 3 people are streaming tv shows and movies in my house,

Since your modem is really close im sure if your not wired already it would be easy enough getting a wire to it

Also are you lagging all the time or just recently since lockdown?
And what is your internet speeds?
Xbox has had a few problems since lockdown some games have gotten a little laggier during peak hours but has not been to bad, could also be your isp that is having problems,

Also im not to sure what the all in one thing is, is that were you plug it into any outlet if so and you are in an old home bad wiring can cause some problems with the connection


The most annoying thing is it says 100% wireless strength and only a 42ms latency and no packet loss but soon as I go to play a game it instantly goes straight up to 140ms then 150ms and so on but then next min I'm in a game at 52ms ping and it's steady for 5-10 min then it's a waiting game again and yeah I might just have to go for the Ethernet, was hoping that wireless would be alot better these days but still can only hope for a day without having to use wires again lol til then I best go order a new cable , thank you for the help man I really appreciate it.


You're just on the other side of the wall you said right? Just drill a small hole, like a 3/8 drill bit or punch is all you need. Run it out of the back of the modem right into your xbox. You'll solve every connection issue or speed issue you've ever had
#15. Posted:
Nasyr
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3CH is right (I used to work for VM Faults). It is always better to turn the Hub (from any provider) into a Modem from within the config page and then install your own router, it will give you a lot more control but will also reduce significant issues such as wireless strength, throughput and so on.

When it comes to gaming I always recommend the usage of Ethernet over wireless 100%. I personally play games on PC but have the old Xbox sitting there and sometimes get on. Cabled has no issues at all, usually on Xbox I see like 300Mbps but that is the usual from several tests across my area on multiple drop cables and so on. PC wise I see 500Mbps download consistent and my ping is always lower than anyone else I play with.

If an ethernet cable is not an option as you do not want the cable running around your house I would recommend a wireless booster with ethernet support. This way you can amplify your wireless across your home and still run wired on your console. It'll use your house electrics to offer you the best alternative to a 1:1 connection to your modem.
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