Sony's new reward program PlayStation Stars launched overnight in Asian regions and Japan, and users are expressing their concerns surrounding a perk tied to the highest rank in the scheme. If you reach level four, which requires you to buy four full-price games and unlock 128 rare Trophies, you'll be given priority should you need to contact PlayStation Support.

The benefit essentially hands you a queue skip over those of a lower tier or who haven't signed up for the service at all. However, Japanese players argue quality customer support shouldn't be gated behind a reward program; it should instead be available to all. Sony's customer support isn't particularly great at even the best of times, so the perk hasn't gone down very well with PS5, PS4 owners who are unlikely to reach level four in the program.

One Twitter response argues customer service priority should be handed to newcomers since they may not know how a feature works or are unaware of how to solve something simple. Another simply says "customer support must be equal". While it's accepted PS5, PS4 users who attain the highest level in the PS Stars scheme should be handed noteworthy benefits, many seem to feel customer service should be equal for all — no matter how long you've owned a Sony system or how many games you've bought.

The PS Stars program rolls out to North and South America on 5th October 2022, and Europe gets it eight days later on 13th October 2022. Sony hasn't said whether the service's tiers will remain the same in other territories; all we know is you can convert loyalty points into PS Store Wallet top-ups and earn digital collectibles.



Posted: Oct 04, 2022 7:25 pm
Related Forum: PlayStation Forum

Source: https://www.pushsquare.com/news/2022/09/sony-gates-customer-service-priority-behind-new-ps-stars-program