Microsoft apologizes for Xbox360 cloud save issue

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The Xbox Live service experienced some hiccups recently with its cloud save feature and now Microsoft is making amends with a free month of Xbox Live.

Microsoft notes it's automatically applying a one-month extension to impacted customers. There is no need to call support if you were affected by the outage. Xbox's Major Nelson posts that the company knows who couldn't reach the cloud and will handle it on their end.

Late last week Xbox Live customers reported outages and other issues, along with the cloud save file problem, which would bounce back error "0x807b0198" when trying to load a file.

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Related Forum: Xbox Forum

Source: http://www.joystiq.com/2012/12/31/microsoft-apologizes-for-cloud-save-issue-doles-out-free-month/#comments

Comments

"Microsoft apologizes for Xbox360 cloud save issue" :: Login/Create an Account :: 92 comments

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VisionaryMGMTPosted:

How do we claim the free month? My live is almost up...

GossipPosted:

So I lost all my saves?

oohPosted:

Did the people affected get there saves back also? Or just the live.. I'd still be pretty p*ssed if I lost my saves. :/ lol

PoonPosted:

Pimpstar
-LOST- How can they tell who has had issues with it though.


i agree people give them a hard time saying finally they fixed it i would like to see them try


you can be surprised what MS can do ;)

L33t-Ninja-MuchPosted:

yay now i dont have to use my card till june

AR15Posted:

I wish I was affected by this.

SosaPosted:

Oh that is why member has not ran out yet.

ZeffPosted:

I wish i was affected........

KrewellaPosted:

Extra month for me! Awesome!

DopestDope_EvaPosted:

was down for me when i tired it 2 days ago, ty M$.