Microsoft updates complaint feature on Xbox Live

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If you are an Xbox Live user and you wish to file a complaint about what another user has done on the online gaming service, Microsoft will now be sending you messages back if they happen to take any action on your issue.

Polygon reports that Microsoft quietly started this new practice on Xbox Live earlier this year. In a statement, Microsoft said:

"When a member files a complaint against another player, the complaint feedback feature will notify select complainants that one or more of their complaints have resulted in enforcement action. Members will be notified via in-dash messaging and may view additional information at http://www.xbox.com/live/complaint-feedback.
For example, Xbox Live users may feel they are being bullied or harassed by other members while they are online playing a game. If Microsoft examines the evidence against that user and finds any cause for concern, they can take a number of actions, ranging from barring any communication in online games to Xbox Live account suspensions, all the way up to physical Xbox 360 console bans.

Microsoft may also remove points from an Xbox Live account holder's Gamerscore if they receive complaints they have tried to cheat to unlock achievements. Microsoft said that adding feedback to complaint reports "is one feature in several near- and long-term product and service enhancements that we have in the works."

Posted:
Related Forum: Xbox Forum

Source: http://www.neowin.net/news/microsoft-updates-complaint-feature-on-xbox-live-will-notify-you-if-action-is-taken

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"Microsoft updates complaint feature on Xbox Live" :: Login/Create an Account :: 98 comments

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gtapro151Posted:

Racist
Snowfl4k3z Amazing, finally! I had to report to the police before about a conversation of an xbox live party who were talking about a criminal activity they did. The police told me they are from a different country and should tell xbox live instead. Xbox live then did nothing, so stupid. Maybe I should contact xbox again about that incident, I kept their usernames.


So just leaving the party is not a option?

RacistPosted:

Snowfl4k3z Amazing, finally! I had to report to the police before about a conversation of an xbox live party who were talking about a criminal activity they did. The police told me they are from a different country and should tell xbox live instead. Xbox live then did nothing, so stupid. Maybe I should contact xbox again about that incident, I kept their usernames.


I have read a lot of dumb things on this site but this...this has to top all the dumb things I have read on this site. I could say that I have killed over 15 people and their bodies are in my basement and I could say I'm trafficking drugs as well. You know what the police will do when you tell them someone on Xbox Live said they were killing people and trafficking drugs? I would bet nothing because there is no proof. What was the criminal activity by the way? Smoking drugs? I'm curious.

XenoChristPosted:

Its about time they do this.

Fuzzeh_XPosted:

I got one of these messages back in March I think it's cool that they'll be doing this regularly.

PurgeModdingPosted:

This has been around for some time. I got two messages already.

ChiPosted:

ODST "Physical Xbox 360 console bans", yeah, so Microsoft is going to physically show up at my house one day and physically ban my console.

The correct word there should be virtual console bans. Not physically putting a lock on someone's xbox


Ya' neva' know. lol.

ODSTPosted:

"Physical Xbox 360 console bans", yeah, so Microsoft is going to physically show up at my house one day and physically ban my console.

The correct word there should be virtual console bans. Not physically putting a lock on someone's xbox

Madcat807Posted:

if your being bullied mute and block them its simple no need to file complaint

DreamsPosted:

i never reported anyone anyways so didnt notice till now

SynybunPosted:

This is actually a really cool feature, I never knew if my reports actually did anything, and now I will. :)


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