Microsoft updates complaint feature on Xbox Live

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If you are an Xbox Live user and you wish to file a complaint about what another user has done on the online gaming service, Microsoft will now be sending you messages back if they happen to take any action on your issue.

Polygon reports that Microsoft quietly started this new practice on Xbox Live earlier this year. In a statement, Microsoft said:

"When a member files a complaint against another player, the complaint feedback feature will notify select complainants that one or more of their complaints have resulted in enforcement action. Members will be notified via in-dash messaging and may view additional information at http://www.xbox.com/live/complaint-feedback.
For example, Xbox Live users may feel they are being bullied or harassed by other members while they are online playing a game. If Microsoft examines the evidence against that user and finds any cause for concern, they can take a number of actions, ranging from barring any communication in online games to Xbox Live account suspensions, all the way up to physical Xbox 360 console bans.

Microsoft may also remove points from an Xbox Live account holder's Gamerscore if they receive complaints they have tried to cheat to unlock achievements. Microsoft said that adding feedback to complaint reports "is one feature in several near- and long-term product and service enhancements that we have in the works."

Posted:
Related Forum: Xbox Forum

Source: http://www.neowin.net/news/microsoft-updates-complaint-feature-on-xbox-live-will-notify-you-if-action-is-taken

Comments

"Microsoft updates complaint feature on Xbox Live" :: Login/Create an Account :: 98 comments

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AlphabetsPosted:

Dumb_Modz So this is why I got console banned when 1 profile was banned.


And it was probably your fault? :P

DaydreamingPosted:

Finally these complaints mean something.

SupremeThe_BOSSPosted:

i've been getting messages from then for quite some time now, i didnt know this was NEW :?

Snowfl4k3zPosted:

Amazing, finally! I had to report to the police before about a conversation of an xbox live party who were talking about a criminal activity they did. The police told me they are from a different country and should tell xbox live instead. Xbox live then did nothing, so stupid. Maybe I should contact xbox again about that incident, I kept their usernames.

Dumb_ModzPosted:

So this is why I got console banned when 1 profile was banned.

MeetPosted:

Pretty sure they always were paying attention. This feature is cool so you know if they reviewed your complaint. Way to go Microsoft

VisionaryMGMTPosted:

-Karma-
Zyme This is a bit old for me I have been receiving these for a while now.


funny because they just started doing this O_0


ORLY? Got one back in February, along with one a week or so ago.

TTGxdemonicPosted:

F out of here now I get a console banned for nothing PS3 time.

FocusedPosted:

-Karma-
Zyme This is a bit old for me I have been receiving these for a while now.


funny because they just started doing this O_0


They started doing this earlier this year.

VPSPosted:

its a good feature to add