Microsoft in ‘genuinely enviable position’ despite Xbox One reversals
Speaking with MCV, Lewis was asked to reflect on the policy changes and for his thoughts on whether or not they did dent the company’s reputation.
“No,” he replied, “And look, we remain true to our vision that we want to be wherever our consumers want us to be. We think that digital consumption patterns will change and grow over time. We think that the Cloud gives you a level of sophistication, depth and breadth that people can only dream of. And overtime more people will embrace that.
“That said, we want to offer consumers choice, including physical discs and being able to do all the things that they want with those physical discs. We want to be available in any format that our consumers are looking for. We’ve always been very committed to consumer choice.”
When asked to explain why Microsoft didn’t just stick with its initial policies and better communicate them to the public Lewis replied, “As a business, the minute we don’t listen to our customers attentively, and adapt and react in an appropriate way, then we would be in a dangerous place.
“I love the fact that we are reactive and agile in that way. We remain true to our vision – digitally and physically – and we are genuinely in an enviable position versus anyone else in being able to deliver that. I wouldn’t trade places with anybody.”
Do you think Microsoft could have stuck to its guns if it had better-explained what it was trying to achieve, or was this change necessary? Let us know what you think below.
Posted:
Related Forum: Xbox Forum
Source: http://www.vg247.com/2013/09/11/microsoft-in-genuinely-enviable-position-despite-xbox-one-reversals-says-lewis/
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Comments
Dr-PonyfilePosted:
Raci-GhostyLightyearGossip I personally think the change is good.
Same, the more they listen too us, the more people will buy it!
They keep changing their minds about things though. i wish they could just settle for one thing and that is do what the community wants
If you have payed attention they have made a lot of changes that the people want
This is true they have made major changes to their policies hopefully for the good But I was for the Family Sharing of up to 10 people that was a good feature I hope it stays.
RaciPosted:
-GhostyLightyearGossip I personally think the change is good.
Same, the more they listen too us, the more people will buy it!
They keep changing their minds about things though. i wish they could just settle for one thing and that is do what the community wants
If you have payed attention they have made alot of changes that the people want
fexPosted:
LightyearGossip I personally think the change is good.
Same, the more they listen too us, the more people will buy it!
They keep changing their minds about things though. i wish they could just settle for one thing and that is do what the community wants
KatsumiPosted:
LiaAustraliansGmlukens I dont mind them listening to the customers, they should take it as a learning experience
Not everyone will get there say tho :/
That's true but they will listen to the main suggestions that are good for the xbox's development.
If the company thinks the idea will benefit the console they will likely put it into place, keep in mind that the changes that have been made where in extremely high demand
MentalistPosted:
Gossip I personally think the change is good.
Same, the more they listen too us, the more people will buy it!
MentalistPosted:
LiaAustraliansGmlukens I dont mind them listening to the customers, they should take it as a learning experience
Not everyone will get there say tho :/
That's true but they will listen to the main suggestions that are good for the xbox's development.
They will listen to the idea/improvement that gets the most support, which is a great thing.
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