Sony: “we’re not bulletproof” when it comes to PS4 network errors

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Sony has apologised for the recent firmware problems and admitted it faces issues with its expanding global network.

Speaking to VG247, Michael Ephraim, Australian PS4 boss, said that Sony does its best to react quickly to any developing problems, such as those encountered with the release of firmware 2.0.

Firmware 2.0 introduced Share Play and Youtube support to the PS4, but it also hobbled some consoles, forcing a reset after going in to Rest Mode.

“Listen: we’re really, really apologetic,” he said, speaking in an interview published today.

“Dealing with network and digital – I’m not trying to spread or deflect anything, but dealing on such a robust network is a tricky experience. The good thing is we’ve launched 2.01, which has fixed the rest mode, and has fixed the YouTube app.

“It was very unfortunate. We hate that. The network was down during the 2.0 release. It’s very unfortunate. Those things are gonna happen over time. We’re not bulletproof on those things.

“I think the good thing is, we reacted quickly and the fix is out, about two or three days after. So we apologise. Like I said, dealing with global network loads and concurrent users for a platform that is ever expanding because of our sales being so strong is tricky at times, and we’re not infallible.”

Posted: Nov 16, 2014 4:53 pm
Related Forum: PlayStation Forum

Source: http://www.vg247.com/2014/11/14/sony-were-not-bulletproof-when-it-comes-to-ps4-network-errors/

Comments

StonerzardPosted: Mon. Nov 17, 2014

DeluxeHazard It seems that since the initial launch of the PS4 it has been getting more glitchy and messed up. At least Sony are continually trying to fix the issues.

Can't honestly say that there is one day that I've wanted to play my PS4 and haven't been able to because of any errors. System maintenance can be a little annoying but I've never experienced problems. Then again, I said the exact same thing about BF4 before buying the season pass, as soon as I got it the game just kept glitching out, never letting me play the map packs and then it corrupted my single player when I had 2 missions left.

DeluxeHazardPosted: Mon. Nov 17, 2014

It seems that since the initial launch of the PS4 it has been getting more glitchy and messed up. At least Sony are continually trying to fix the issues.

GHOSTIZABOSSPosted: Sun. Nov 16, 2014

About time good thing there fixing all the problem

The-ProfessorPosted: Sun. Nov 16, 2014

Well thats good there fixing the problems more importantly listening to the people.

1989Posted: Sun. Nov 16, 2014

Well atleast over time if they fix up and make sure things like this never happen, I guess it wont have to be a problem.

TrueHardcoreGamerPosted: Sun. Nov 16, 2014

GreatLogic At least they reacted quickly to fix the problems, every console has it's errors and faults and Sony have done really well with the PS4. It really is a brilliant console.

yea this great new i always new sony cared about there customers

Chevy-Posted: Sun. Nov 16, 2014

GreatLogic At least they reacted quickly to fix the problems, every console has it's errors and faults and Sony have done really well with the PS4. It really is a brilliant console.

Thats what i was thinking. Nothing can be perfect

DPMPosted: Sun. Nov 16, 2014

At least they reacted quickly to fix the problems, every console has it's errors and faults and Sony have done really well with the PS4. It really is a brilliant console.

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