A PSN user got his account hacked and lost $600, and Sony won't refund

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Someone has had their PSN account hacked, their PS4 deactivated and their account used on a new console to fraudulently purchase content worth $600. Sony’s customer support channels don’t look like they’ll be getting him that money back.

Reddit user Kadjar claims that his account was hacked. The hacker then used the user’s credit card to make about $600 in purchases from the PlayStation Store. Another thing the hacker did was to deactivate Kadjar’s PS4 from the account.

Kadjar naturally followed through with Sony’s customer support and a few interesting proceedings took place afterwards. According to Kadjar, Sony promised to investigate the incident but said that even if they were to refund him anything, it would be a maximum of $150, which is the maximum amount a person can have in their PSN wallet at any one time.

Additionally, Kadjar was advised that if he were to speak to his credit card company and request a chargeback, he would have his PSN account banned, losing all his purchases, trophies, etc… Which is something Sony has been known to do, according to a few reports on its forums.

Further complicating the matter is that because the hacker deactivated Kadjar’s PS4 and activated theirs instead, he will have to wait six months before he can reactivate his PSN account on his own PS4. The reason being Sony’s policy, which limits the number of times you can deactivate your account from a console to once every six months.

Kadjar has received lots of messages from other users offering to replace the games he would lose. The latest update he posted points towards another Sony representative looking into the matter.

It’s worth noting that we cannot confirm whether or not a hack did indeed take place, but as Kotaku notes, this is probably a good time to remind everyone that Sony, unlike Steam and Xbox Live, does not offer a two-factor authentication system.

Posted:
Related Forum: PlayStation Forum

Source: http://www.vg247.com/2015/03/13/a-psn-user-got-his-account-hacked-and-lost-600-and-sony-cant-refund-him/

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"A PSN user got his account hacked and lost $600, and Sony won't refund" :: Login/Create an Account :: 99 comments

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TimePosted:

Knowing all the problems PSN has had with security over the past few years, why in God's name would you keep your credit card info on your account? It's like you're asking for someone to take your money! Just buy prepaid cards, or use your credit card once and delete the info. Pain in the ass, yes, but at least if someone goes to hack my account I won't be out $600.

RinPosted:

gtapro151 so just do the chargeback and get a new account its not worth 600$. Its not sonys fault thats why most card companies are good at handling this. just be glad it was not your bank account attached instead of a credit card. Anyone can just by anotheer ps4 have there friend "hack" there account and say sony owes them 600$ now you have to look at it from both sides.
He should charge back. He even said there were people willing to pay for his games. Trophies and progress aren't worth anything.

gtapro151Posted:

so just do the chargeback and get a new account its not worth 600$. Its not sonys fault thats why most card companies are good at handling this. just be glad it was not your bank account attached instead of a credit card. Anyone can just by anotheer ps4 have there friend "hack" there account and say sony owes them 600$ now you have to look at it from both sides.

DiscPosted:

this is actually sad that sony wont even refund the money

GrownPosted:

Note I read this post on Reddit a couple days ago. Felt bad for him.
Once Sony has your money, they don't care.
MS will at least refund you if it was fraud or similar.


I actually had a issue not as bad as this but Microsoft ended up refunding me the entire cost of the situation.

NotePosted:

I read this post on Reddit a couple days ago. Felt bad for him.
Once Sony has your money, they don't care.
MS will at least refund you if it was fraud or similar.

VPNPosted:

I feel sorry for Kadjar. He's going to have to pay interest on that.

KihtPosted:

Funny, I got hacked on my Xbox account, lost around $400. Called MS they said they can get my money back and they would temp shutdown my account until I got it back and called them to reactivate it. I'm happy with MS's CS as it stands, Damn Sony step it up.

neboPosted:

I've lost 400 dollars the same way with Microsoft. Basically they told me to piss off.

JRMHPosted:

Dusknoir
REPTRAlN Why do they ask why Microsoft sells more than them. Stupid.


I mean microsoft is no better honestly; they say NO Refunds they really mean it.


"refund" It's not a "refund" when someone compromises your account and spends $600 because of the TERRIBLE software put in place by the company you're paying through. Any arguments that people have claiming the superiority of PS are down the drain. I'd rather have slightly lower specs that won't cost me my account/an extra $600, lol.


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