New Xbox 360 update incompatible with some models, MS offering replacements

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Microsoft has confirmed that some Xbox 360 consoles weren't happy with a recent firmware update upcoming, The console manufacturer will replace consoles that have become unable to read retail game discs with a new Xbox 360 S with 250 GB hard drive.

"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs," a Microsoft statement reads. "This issue manifests itself a as a unique 'disc unreadable' or 'disc unsupported' error on the screen and is unrelated to our recent public beta (alteration from original Eurogamer statement). We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console."

"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. This issue manifests itself as a unique 'disc unreadable' or 'disc unsupported' error on the screen and is unrelated to our recent public beta. We are also able to detect this issue over Xbox LIVE and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted."

http://www.joystiq.com/2011/05/18/new-xbox-360-update-incompatible-with-some-models-ms-offering-r/#

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"New Xbox 360 update incompatible with some models, MS offering replacements" :: Login/Create an Account :: 39 comments

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aimiami12Posted:

lol. i kind of want mine to not work then i get the new and a hardrive

xXiiNFiiNiiTYPosted:

ok 1. Is this update out yet? if not when?

2. Would 2009 Arcade qualify? (prolly not)

3. Would a 2007 xbox qualify?

tattooPosted:

I have the first xbox box 360 from like 2007 or 2088
Two red rings and the first player LED light is blown and the tray is **** up haha, I really think I need a new one XD

-Horizon-Posted:

TheRealMaazda Anyone know if the old 60 GB Pro Model Qualifies?
I really really hope so. we'll have to wait and find out.

AdenPosted:

my question is what if you had opened your xbox and voided the warrenty even tho it was already up. would they still give it to you if the update doesnt work?

NetflixPosted:

aden34
KSIxSP33D
MAOAM I'm so happy, I have a 60g old xbox And it doesn't read my games! :D free 250g new xbox! Woo


Read again it says new 250gig slim models only have had these problems >_>


maybe you should read again because it doesnt say slim models are te only ones who have had this problem
Haha, lol

AdenPosted:

KSIxSP33D
MAOAM I'm so happy, I have a 60g old xbox And it doesn't read my games! :D free 250g new xbox! Woo


Read again it says new 250gig slim models only have had these problems >_>


maybe you should read again because it doesnt say slim models are te only ones who have had this problem

KSIxSP33DPosted:

MAOAM I'm so happy, I have a 60g old xbox And it doesn't read my games! :D free 250g new xbox! Woo


Read again it says new 250gig slim models only have had these problems >_>

KSIxSP33DPosted:

MAOAM I'm so happy, I have a 60g old xbox And it doesn't read my games! :D free 250g new xbox! Woo


Read again it says new 250gig slim models only have had these problems >_>

speedfreek23Posted:

according to major nelson this is not the case and they have tested all consoles.